OPERATIONS COORDINATOR

Job Summary : # # # # # # The Operations Coordinator enhances patient outcomes by supporting performance improvement activities.# This person responsible for managing all the Decision Support Analysts throughout the Orthopedic Institute (OI). This person compares performance and incorporates customer feedback to enable intense evaluation of patterns and trends at the OI.# The Operations Coordinator collaborates with Director of Surgical Services, Manager of Surgery, Department Coordinators, Specialty Coordinators, Patient Care Coordinators and staff members. Performs clerical department functions, plans and organizes displays, and designs departmental communication materials. The Operations Coordinator serves as the project leader for programs and initatives of the OI team. This position promotes communication throughout the OI to ensure appropriate information is reaching key personnel in a timely manner. Maintains ongoing reporting mechanisms to communicate progress to the OI leadership and throughtout all clinical departments. Participates in organizing meetings and taking minutes.# Assesses resources as appropriate to support initatives and achieves milestones. Coordinates workgroups, processes, and workflows to maximize efficiencies.This position will be the first contact in the administration office and must demonstrate the ability to be a team member. Demonstrates knowledge and skills to appropriately communicate and interact with the patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs. Strategic goals include improving patient outcomes and experience, enhancing culture of safety and staff / physician engagement, reducing cost without compromise to care, and improving key metrics. Reports directly to the Surgical Services Director.# Performance Expectations : Consistently and accurately collects, aggregates, and reports data to support decision making to director, managers, coordinators and staff. Identifies patterns and trends in data by analyzing multiple sources of feedback from various databases to assist others in analyzing and interpreting performance improvement information Consistently provides quality customer service to staff at all levels across FGH by promptly assisting them in a timely manner when they need to obtain information from the hospital#s database systems Consistently communicates effectively and expresses ideas clearly using good listening, verbal, non-verbal, and written skills to ensure internal customers have their needs met Effectively performs all clerical and secretarial needs as required Ability to effectively communicate with external customers, patients, physicians, and co-workers in a manner consistent with a customer service focus and application of positive language principles. Demonstrates independence and exercises sound judgment in interactions with physicians and the inter-professional care team. Promotes a positive work environment with the OI team Role models fair and consistent leadership skills for effective team dynamics. Demonstrates technical aptitude for performing secretarial, general office duties and working knowledge of medical terminology. Demonstrates the aptitude for composing and typing information along with other material designated by the Director of Surgical Services and all other OI leadership. Schedules conference room and meetings for the OI. Arrives to meetings early to set up and make any arrangements prior to the meeting#s start. Organizes blood drives for the OI. Ensures Walkie Talkie and satellite phone are charged and in good working order routinely. Demonstrates efficient skills in patient accounting, decision support, payroll, and other financial systems to assist the management team in decision making. Demonstrates the aptitude for serving as timekeeper, making appointments and screening telephone calls for the OI management team. Demonstrates the ability to coordinate, schedule and take minutes at designated department meetings. Demonstrates technical aptitude for operating telephone, fax, scanner, calculator, label printer, laminator, and computer. Demonstrates the ability to communicate and interact with visitors, vendors, employees, physicians and management effectively. Demonstrates experience managing simulataneous complex initiatives crossing organizational boundaries. Knowledge of process improvment and project management tools. Ability to collaborate and interact effectively at all levels with a variety of organizational entities and personnel across disciplines, clinical departments, and inpatient and outpatient settings. Demonstrated critical thinking and problem-solving skills with the ability to pursue desired outcomes in complexity and ambiguity# Excellent facilitation, conflict resolution, and interpersonal skills Maintain ongoing reporting mechanisms to communicate progress to OI leadership and throughout the facility. Assess resources as appropriate to support initatives and achieve milestones. Coordinate workgroups, processes, and workflows to maximize efficiencies. Efficiently, uses programs such as Lawson, Docuphase, Excel, PowerPoint, Word, Outlook, Zoom and other as deemed necessary. Efficient in calculating surgery turnover times, case delays, and block utilization. Timely and accurately keeps up with OI invoices i.e... Stryker Endo, Leases, HBC provider invoices, Mobile One, Landscaping, Titan Graphics, etc.. Accurately audits data for reasonableness, investigates variances, and works with surgical administrative team to make appropriate corrections. Thinks creatively, anticipates and responds appropriately. Orders departmental supplies and equipment as delegated. Able to carry out a variety of duties for departments under the supervision of the Director of Surgical Services and OI leadership. Proactively seeks opportunities to enhance knowledge and learning towards expertise. Maintains all HealthStream assignments prior to the deadline. Demonstrates ability to perform N95 fit testing to maintain employee compliance. Provides feedback to OI leadership and Director of Surgical Services regarding patient care, budgetary, and strategic planning opportunities for improvement. Exhibits a positive example to all staff in daily activities. Participates in all competencies planned for the job role prior to deadlines. Follows the policies in the Employee Handbook and all OI policies Embraces and practices #We Care# philosophy in all aspects of patient, visitor, co-worker, employee and nonemployee interactions. Works assigned shift and responds when called upon for additional or emergency services. Required appropriate use of departments# communication app. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related job duties as assigned. Qualifications : Education / Skills######### High school diploma or equivalent required.# Extensive work experience or collegiate studies. Associates degree required and Bachelors Degree preferred. Minimal of 1 year of previous surgical experience preferred. Work Experience : ###### Experience in Information Systems management functions is preferred. Required to have a working knowledge of data processing systems and data analysis. Organization ability and strong communication skills are required. Minimal 2 years experience in project coordination and process improvement preferred. ########### Certification / Licensure-DUE UPON HIRE Notary of Public Certification Additional Certification / Licensure - Obtained based on required timeframe below None Mental Demands : # ##### The individual must have Exceptional oral and written skills are required to relate effectively to Hospital and medical staff.# The individual must have the ability to type and be familiar with the rules of spelling, grammar, and punctuation.# The individual must have the ability to use a computer display station, copier, telephone, personal computer, and calculator. Working knowledge of medical terminology is necessary.# The individual must have a high energy level and be capable of handling pressure situations both mentally and physically. Ability to translate strategies and goals into the design and implementation of systems and processes Effective presentation skills with ability to prepare and communicate information to leaders