Network Operations Center Technician

Fortuna is hiring an experienced IT - Customer Technical Specialist IV to support operations as a Network Operations Center (NOC) Technician at the FDA White Oak facility in Silver Spring, MD. This critical role supports 24/7/365 monitoring of a complex IT infrastructure, including high and low level network-wide performance monitoring, investigating, troubleshooting, and triaging production and non-production software, applications, services, and network issues.

We'd love to hear from you if you're passionate about network operations, problem-solving, and ensuring uptime in mission-critical environments.

CONTRACT DATES: 4/22/2025 - 9/29/2025
WORKSITE: 903 New Hampshire Ave, Silver Springs, MD
WORK SCHEDULE: Rotating Shifts
COMPENSATION:

WHAT WE OFFER:

• Paid sick leave based on state regulations after 90 days of employment

• Medical, dental, and vision are offered after a waiting period (60% paid by Fortuna)

• Free TeleMedicine and Mental Health for all employees and their families

• Additional volunteer options such as Group Life Insurance, Accidental Insurance, Critical Care, Short Term Disability

WHAT YOU'LL DO:

• Monitor and support an enterprise IT environment with thousands of devices and systems.

• Provide round-the-clock operational and administrative support for client infrastructure.

• Manage incoming and outgoing support requests, ensuring timely resolution within defined SLAs.

• Troubleshoot and resolve system, application, service, and network performance issues.

• Collaborate with internal and external teams to drive resolution and continuous improvement.

Shift Schedule:

• Sunday - Wednesday: 6am-2pm, 12pm-10pm, 10pm-6am

• Wednesday - Saturday: 6am-2pm, 12pm-10pm, 10pm-6am

WHAT YOU'LL BRING: Required Qualifications:

• High school diploma plus advanced technical training

• 3 years of Cisco networking experience

• 1-3 years of NOC experience

• Experience with SolarWinds and ServiceNow (or equivalent ticketing systems)

• Strong troubleshooting and multitasking skills

• Must be a U.S. Citizen with ability to obtain/maintain a Public Trust Clearance

Desired Qualifications:

• Cisco CCNA Certification

• CompTIA Certification

• Knowledge of network technologies, connectivity, protocols, and security

Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.

Career Site: www.gofortuna.com

Salary : $32 - $35