What are the responsibilities and job description for the Salesforce Business Analyst position at Fortune 500 Companies?
Job Title : Salesforce Business Analyst
Job Location : Miami FL
- In-depth knowledge and hands-on experience with Salesforce platform functionalities, including Sales Cloud, Service Cloud, and Salesforce Lightning.
- Proven track record as a Business Analyst in Salesforce projects, demonstrating the ability to gather and analyze business requirements and translate them into technical solutions.
- Salesforce certification such as Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, or Salesforce Certified Service Cloud Consultant is highly preferred.
- Strong understanding of CRM concepts and best practices, with the ability to configure and customize Salesforce to meet business needs.
- Experience in conducting user training sessions and providing ongoing support to Salesforce users.
- Excellent communication skills with the ability to collaborate effectively with stakeholders at all levels of the organization.
- Ability to lead and facilitate requirements gathering sessions, workshops, and meetings with business users and technical teams.
- Knowledge of Agile methodologies and experience working in Agile environments, with a focus on delivering value incrementally.
- Analytical mindset with the ability to identify opportunities for process improvement and automation within Salesforce.
- Strong problem-solving skills and the ability to troubleshoot and resolve issues in Salesforce configurations and integrations.
