Scheduling Coordinator

Fortz Legal Support started in 2015 and in a short time has grown into the nation’s premier full-service litigation support and court reporting firm. With a focus on innovative tech-based solutions and overall customer service, our team provides creative solutions for our clients.

Someone who likes to work with a team, exhibits excellent customer service skills, enjoys a fast-paced environment, and can prioritize multiple responsibilities would be successful here.

Summary:

The Service Coordinator will assist with the daily tasks of the Process Service Department providing a high level of care to our clients as well as strengthen relationships with the process servers that we work with.

Essential Responsibilities:

• Schedule process service jobs within our system
• Assign jobs to contract servers, clearly communicating expectations and requests/directions
• Follow-up on jobs with servers and proactively provide status updates regularly to clients, ensuring job completion in a timely manner
• Review documents received are correct and thorough
• Provide service options to clients as needed
• Go to the local court to file papers and other similar tasks as they arise
• Provide accurate quotes upon request and bill jobs upon completion
• Clearly and respectfully communicate with the team, colleagues, and external contacts, ensuring bases are covered
• Recruit new servers to our roster
• Answer and direct phone calls
• Provide backup and support to other departments when requested
• Perform other duties as needed or assigned

Qualifications:

• Proven experience working in an office setting
• Data-entry
• High level of organization, attention to detail, problem solving, critical thinking, prioritization, and recollection
• Manage a high volume of email and phone calls in a professional and timely manner
• Make judgement calls based on the information at hand utilizing support staff as needed
• The ability to work well under deadlines and sometimes pressure
• Flexible, adaptable, personable, and service-oriented
• Excellent grammar and writing skills
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, i.e., printers and scanners
• Proficiency in MS Office Suite

Educational Experience: High School diploma or GED required

Physical Requirements:

· Office environment

· Standing and sitting for extended periods of time

· Able to lift 25 lbs.

Travel Requirements: Minimal travel is required

Hiring Process: We will schedule a phone interview that should take 15-30 minutes. Should we both wish to move forward, we would invite you to our office for an in-person interview. You should allow for at least an hour.

Attire: Business casual, dress pants and shirt (collared or blouse; no t-shirts or sportswear), dress shoes.

Job Type: Full-time, position will start at 9am-5:30pm, but once fully trained, it will change to 9:30am to 6-6:30pm, sometimes slightly later.

Work Location: In-person, at our lovely office downtown Grand Rapids

Expected hours: Approx. 40 per week

Time off: Nine paid holidays and two weeks paid annually with up to 40 hours roll-over

Parking: Paid

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Grand Rapids, MI 49503: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $19