Benefits Administrator

Position: Benefits Administrator

Who is Forward/Omni?

Join our team today.

Our people are our core strength. Our team members share a true passion for what we do—making connections across the country through freight transportation, logistics, and community service. When you join Forward/Omni, you’ll be part of a market-leading company in the freight and logistics industry, providing less-than-truckload (LTL), truckload, pick-up and delivery (PUD), and Intermodal drayage services across the United States, Canada and Mexico.

What does our Benefits Administration team do?

At Forward/Omni, we believe that our teammates deserve best-in-class support from the moment they onboard and throughout every stage of their career. Our team is committed to delivering streamlined, effective, and employee-centric HR processes, specifically related to our Health and Welfare Benefit plans. Whether it’s medical, dental, vision, disability, life, or our voluntary group plan, our goal is to ensure that employees have access to them, understand them, and utilize them to their fullest extent. We don’t just see ourselves as an administrative function; we’re a key part of the employee experience, driving engagement, compliance, and well-being across our workforce.

How will the Benefits Administrator contribute?

The Benefits Administrator will be a key player in ensuring a smooth and accurate benefits enrollment experience, timely administration, and ongoing support for Forward/Omni’s employees. This role requires equal parts technical expertise, problem-solving skills, and customer service. It is a mix of process execution, compliance adherence, and employee engagement.

Initially, the Benefits Administrator will focus on learning Forward/Omni’s key Standard Operating Procedures (SOP) around benefits administration, managing employee enrollments, and responding to benefits related questions. They’ll also be processing invoices, conducting audits for data integrity, and ensuring that benefits records remain accurate and compliant with applicable laws and company policies. They will also act as the primary liaison with external benefits vendors to ensure seamless service delivery.

 

What are the specific responsibilities of the Benefits Administrator?

Benefits Enrollment & Employee Support

• Collaborate with our Benefits Administration partner to ensure timely and accurate benefits enrollments and accurate employee benefit records.
• Act as a point of escalation to assist employees with benefit enrollments, dependent eligibility verification, and processing qualified life event changes.
• Provide customer service support to internal and external customers. 

Compliance & Vendor Management

• Serve as a contact for benefits administration vendor partners.
• Maintain compliance with government regulations and process QMCSOs.
• Perform audits, quality checks, and ensure the integrity of benefits data.

Process Administration & Reporting

• Work within the benefits administration partner’s case management system to assist with resolution of benefits related questions and concerns.
• Complete monthly invoice billing reconciliation and payment processes.
• Document and maintain administrative procedures for benefits processes.
• Provide detailed benefits administration reports on a scheduled and adhoc basis.

Special Projects & Continuous Improvement

• Assist with open enrollment, dependent eligibility verification audits, and new plan year audits.
• Develop communication tools to enhance employee knowledge and engagement with benefits.
• Support other administration and operations teams as needed.

In order to succeed in this role, an individual will need to…

• Be a problem-solver. Whether troubleshooting a billing discrepancy, resolving an enrollment issue, or identifying process improvements, this person will need to think critically and act decisively. They’ll also know when to ask for help.
• Intermediate skill level in Excel (ability to perform audits, reconcile data, and perform basic analytics
• Learn at fast pace. We’ll be asking them to quickly grasp the complexities of our benefits programs, systems, and SOPs, ensuring accurate administration and employee support from the start.
• Be highly detail oriented. Benefits administration is all about accuracy. From managing enrollments to verifying invoices.
• Deliver excellent customer service. Employees often have complex questions about their benefits. The ability to explain benefit options clearly and empathetically is critical.
• Has Excellent written and verbal communication skills
• Have a strong foundation in HR/Benefits compliance. A working knowledge of ERISA, HIPAA, ACA, ADAAA, COBRA, IRS, DOL, other relevant laws, regulations, and guidelines will be key to maintaining compliance and mitigating risk.

We also believe the following attributes might prove valuable:

• A Bachelor’s degree in business, HR, or a related field
• 2 years of hands-on experience in benefits administration or HR-related functions
• Proficiency in HRIS and benefits enrollment systems 

Forward/Omni is an Equal Opportunity employer.