What are the responsibilities and job description for the Dispatch Supervisor position at Forward?
Position: Dispatch Supervisor
Job Description:
Forward Air is seeking a Dispatch Supervisor to lead our fast-paced shipping/dock operation. This candidate will be responsible for providing the team with great leadership and innovation. The qualified candidate will provide oversight of the dispatch team and seek maximum route efficiency along with optimum driver production. The candidate must possess the leadership skills necessary for team buy-in and the courage to make changes when necessary. In addition, the supervisor will provide training, performance feedback, and provide discipline within the team.
Core Responsibilities & Duties:
- Provide good leadership and be a positive role model for the team
- Critical thinking and make decisions
- Champion department’s key performance indicators to completion and reporting
- Ensure administrative duties are carried out
- Ensure phone, email, administrative, and operational duties are adequately covered for vacations, absences, etc.
- Manage escalations from customers, sales, and operations to completion and provide post event coaching
- Troubleshoot challenges and make decisions that promote service and quality
- Ensure your team has the adequate tools to successfully complete their job
- Manage payroll and overtime
- Other duties as assigned
Qualifications:
- Strong team player that thrives in a fast-paced environment
- Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
- Prior air freight experience is required
- International/Import experience is a plus
- Must have two (2) or more years of supervisory experience in a high-volume, fast-paced environment
- Must possess demonstrated leadership ability
- Knowledge of proper freight handling techniques
- Knowledge of Hazardous Materials handling
- Ability to communicate effectively with all levels of operations
- Must be flexible to work days and nights
- Forklift and general freight handling experience
Skills:
- The ideal candidate will possess a “can do” attitude with a “will do” work ethic
- Can regularly give and receive candid and constructive feedback
- General computer skills - Microsoft Office, Outlook, AS400
- Transportation industry knowledge and experience is a plus
Forward Air is an Equal Opportunity employer.
