What are the responsibilities and job description for the Salesforce Trainer position at Foundation Risk Partners?
Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Salesforce Trainer to their applications development team in the Philadelphia Metro Region.
Job Summary:
The Salesforce Trainer to develop and deliver training programs that enhance users’ knowledge and proficiency in Salesforce. This role involves designing instructional materials, conducting training sessions, and providing ongoing support to ensure employees maximize Salesforce’s capabilities. The ideal candidate will have expertise in Salesforce administration, strong instructional skills, and experience in adult learning methodologies.
Essential Functions:
Training Development & Delivery
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.
Equal Employment Opportunity (EEO):
FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.
Benefits:
FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
Job Summary:
The Salesforce Trainer to develop and deliver training programs that enhance users’ knowledge and proficiency in Salesforce. This role involves designing instructional materials, conducting training sessions, and providing ongoing support to ensure employees maximize Salesforce’s capabilities. The ideal candidate will have expertise in Salesforce administration, strong instructional skills, and experience in adult learning methodologies.
Essential Functions:
Training Development & Delivery
- Design and develop Salesforce training programs, including live workshops, webinars, e-learning modules, and user guides.
- Conduct engaging training sessions for new and existing employees across various departments.
- Customize training materials to align with business processes and user roles.
- Provide one-on-one coaching and support to users as needed.
- Assess user adoption and identify areas for improvement in Salesforce usage.
- Serve as the first point of contact for Salesforce training-related questions and troubleshooting.
- Monitor and evaluate the effectiveness of training programs through feedback and performance metrics.
- Work closely with Salesforce administrators, developers, and business leaders to ensure training aligns with system updates and business goals.
- Stay updated on new Salesforce features and updates to integrate them into training materials.
- Recommend best practices and process improvements for maximizing Salesforce efficiency.
- Strong understanding of Salesforce features, including Sales Cloud, Service Cloud, and Lightning Experience.
- Excellent instructional design and facilitation skills.
- Ability to communicate complex concepts in an easy-to-understand manner.
- Salesforce certifications (Salesforce Certified Administrator, Sales Cloud Consultant, or similar).
- Experience with Learning Management Systems (LMS) and e-learning tools.
- Strong analytical skills and experience tracking training success.
- Bachelor’s degree in Business, IT, Education, or a related field.
- Proven experience as a Salesforce Trainer, Salesforce Administrator, or in a similar role.
- Knowledge of employee benefits preferred.
- Experience with custom user interfaces preferred.
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.
Equal Employment Opportunity (EEO):
FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.
Benefits:
FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
