What are the responsibilities and job description for the Front Desk Supervisor position at Four Points by Sheraton Atlanta Airport West?
Must have OPEN availability to work any shift (7-3:30, 3-11:30, or overnight 11pm-7:30a) if needed.
Marriott and Lightspeed experience preferred.
Job Overview:
We are seeking a skilled Front Desk Supervisor to join our team. The ideal candidate will have a strong background in hospitality and guest services, ensuring smooth operations at the front desk.
Responsibilities:
- Oversee all front desk operations and ensure exceptional guest services
- Manage reservations, check-ins, and check-outs efficiently
- Train and supervise front desk staff to maintain high standards of service
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain a clean and organized front desk area
- Utilize phone systems effectively to handle incoming calls and messages
- Coordinate with other departments to ensure guest satisfaction
Skills:
- Proficiency in bilingual or multilingual communication is a plus
- Experience in front desk operations within the hospitality industry
- Strong knowledge of hotel management practices
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
Join our team as a Front Desk Manager to showcase your hospitality management skills and provide top-notch service to our guests.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Holidays
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $20