Night Auditor/Front Desk Clerk

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will have a passion for hospitality and a commitment to delivering outstanding customer service. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is enjoyable and memorable.

Responsibilities

• Greet guests warmly and assist them with check-in and check-out procedures.
• Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.
• Handle reservations, modifications, and cancellations efficiently.
• Manage phone calls with professionalism, demonstrating excellent phone etiquette.
• Conduct night audits as required, ensuring accuracy in financial transactions.
• Maintain the front desk area in a neat and organized manner.
• Collaborate with housekeeping and maintenance teams to address guest needs promptly.
• Assist with special requests or concerns from guests to enhance their experience.
• Provide multilingual support to accommodate diverse guests when necessary.

Requirements

• Previous experience in front desk operations or hospitality management is preferred.
• Strong customer service skills with the ability to handle challenging situations gracefully.
• Familiarity with hotel management software is a plus.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including nights and weekends as needed.
• Multilingual abilities are highly desirable to cater to our diverse clientele.
• A professional demeanor with a focus on guest satisfaction.

Join us as we strive to create unforgettable experiences for our guests!

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Every weekend
• Monday to Friday
• Nights as needed
• Night shift
• Overnight shift

Work Location: In person

Salary : $14