What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn Express & Suites?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Multilingual candidates are highly encouraged to apply as we value diverse communication skills. This is an over night position.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain effective communication with other departments to ensure guest satisfaction.
- Process reservations and manage room assignments using phone systems and hospitality software.
- Address guest complaints or issues promptly and professionally, striving for resolution.
- Conduct night audits as required, ensuring all financial transactions are accurate and complete.
- Uphold high standards of phone etiquette when answering calls from guests or potential customers.
- Assist with administrative tasks such as filing, data entry, and maintaining front desk supplies.
Qualifications
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong understanding of guest relations principles and practices.
- Proficiency in phone systems and basic computer applications related to hotel operations.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent interpersonal skills with a focus on customer service excellence.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with the ability to multitask effectively in a busy environment.
- A positive attitude and professional appearance are essential for this role.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $10 - $11
