What are the responsibilities and job description for the PBX Operator-Operator position at Four Queens Hotel and Casino?
Answers internal and external calls efficiently and politely. Ensures prompt, accurate and exceptional service to guests and employees.
Qualifications
Education
High school diploma or the equivalent.
Answers internal and external calls in order to answer questions, direct calls, and provide general information.
Maintains wake-up calls log.
Monitors security calls in order to provide quick and accurate information to appropriate authorities during emergencies
Ensures prompt, accurate and professional service to guests and employees.
Other duties as assigned.
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Working conditions are normal for an office environment. May require weekend, night and early morning work.
Physical Requirements
Specialized Work Experience
Basic reading, writing, and arithmetic skills required. Must be able to read, understand and speak fluently in English. This is normally acquired through a high school diploma or equivalent.
One year experience with specific PBX and multi-line console systems. Ability to deal with constant phone interaction.
Excellent communication skills necessary. Must possess excellent listening skills and be able to perform all duties with a sense of urgency. Must be able to maintain a pleasant and professional tone and demeanor during emergency situations.
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
