What are the responsibilities and job description for the Medical Patient Service Representative position at Four Rivers Community Health Center?
Job Description
Job Description
General Summary : A nonexempt, clerical position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist / registration clerk or medical assistant.
Essential Job Responsibilities :
- Schedules appointments for patients either by phone or in person. Clinic offers after-hours / one-day appointments, representative will schedule these appointments following walk-in protocols.
- Uses electronic medical record program to match physician / clinician availability with patient's preferences in terms of date and time.
- Maintains scheduling system so records are accurate and complete and can be used to analyze patient / staffing patterns. Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Collects patient demographic information (ie address, income verification, ID) and other paperwork as needed.
- Explains financial requirements to the patient and collects co-pays as required. Balances cash drawer daily.
- Demonstrates understanding of HIPPA and protects patient information.
- Other duties as assigned.
Education : High school diploma.
Experience : Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.
