What are the responsibilities and job description for the People & Culture Coordinator position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.
About The Role
The People and Culture Coordinator is an essential member of the Human Resources team dedicated to providing exceptional quality and service to our employees. The People and Culture Coordinator assists with general employee and applicant inquiries, and assists with a variety of employee events, benefits administration and employee initiatives in addition to other administrative duties.
Employee Relations
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.
About The Role
The People and Culture Coordinator is an essential member of the Human Resources team dedicated to providing exceptional quality and service to our employees. The People and Culture Coordinator assists with general employee and applicant inquiries, and assists with a variety of employee events, benefits administration and employee initiatives in addition to other administrative duties.
Employee Relations
- The Welcome Leader: Be the smiling face everyone wants to see!
- Employee Relations: Assist with planning and executing employee events – Annual Party, Staff Appreciation Events, Service Awards, Onboarding, etc.
- Maintain Recognition Program and maintain the suggestion box.
- Create and publishes employee newsletter/communication documents.
- Maintain and update bulletin boards in service area and Engage for sharing company information.
- Assist with recruitment from start to finish to include, job ads and postings, creating job requisitions, identifying qualified candidates, responding to candidates and resumes, setting up interviews and interviewing, creating job offers, background checks, E-Verify, scheduling first day, and new hire paperwork.
- Informing managers of upcoming introductory review and ensuring on time completion.
- Assists with benefits enrollment: New Hire, Open Enrollment, and Qualifying Events.
- Share benefit updates with hotel team members – Medical, Dental, Vision, 401k, etc.
- Manage HRIS (Workday) system and complete data entry accurately.
- Perform administrative skills such as typing, filing, copying, faxing and answering telephones according to Four Seasons standards
- Maintain and update all computer records.
- Assist with employee questions regarding employment, benefits, policies, etc.
- Understands basic federal and state regulations.
- Run monthly, quarterly and annual reports, including auditing.
- Maintain confidentiality of information in the department including conversations, personal information and medical files.
- Maintain a clean, neat and organized work area
- Work harmoniously and professionally with co-workers and supervisors.
- A self-starter, follow directions thoroughly, understand a guest's service needs, and require minimal supervision.
- Curious about Hotels and HR and motivated to seek solutions and ideas on own.
- Represent the department in a professional and respectful manner and maintains an open door policy.
- Routinely meets deadlines and demonstrates the ability to multi task.
- Demonstrates effectiveness in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Performs other duties as requested by management.
- Experience required by position is from three months to one full year of employment in the related position with Four Seasons or other organization.
- Requires ability to operate computer equipment.
- Ability to multi-task and stay organized.
- Ability to read and speak and write English.
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
