What are the responsibilities and job description for the Patient Financial Service Rep position at Four Winds Health?
A Patient Financial Service Representative (PFS) for Four Winds Health is responsible for supporting all aspects of the Revenue Cycle Department with a primary focus on patient calls, patient billing and collections for our urgent care centers.
Job Description
A Patient Financial Service Representative (PFS) for Four Winds Health is responsible for supporting all aspects of the Revenue Cycle Department with a primary focus on patient calls, patient billing and collections for our urgent care centers.
Responsibilities
- Patient billing, collections and patient phone calls and emails for our urgent care centers using WellStreet’s practice software
- Serve as a primary point of contact for patients by providing timely and professional responses through 2-way texting and chat features, ensuring a seamless and supportive communication experience
- Understanding of insurance contractual agreements & communicating their responsibility to patients
- Working with the Revenue Cycle Management to identify & resolve issues related to billing, coding, billing system, and process flow as it relates to patient billing & collections
- Interfacing with clinic staff on patient billing issues
- Interfacing with patients on billing questions via our customer service helpline and via email
- Update patient demographics and submit statement to statement vendor on a daily basis
- Support all other functions of the Revenue Cycle Team
Minimum Qualifications
- Must have High School diploma or equivalent
- 2 years of experience in patient billing, patient calls, and collections
- 2 years of experience in understanding the policies of insurance companies and how they
Required Skills
- Experience in handling high volume patient phone calls with patience and continuity
- Ability to be patient, understanding, and empathetic while maintaining the collections approach
- Ability to make recommendations regarding outside collection per patient and instruct clinic staff of patient collection status and continued care
- Knowledge of insurance payers, insurance verification, the AR/revenue billing lifecycle and appealing denied claims
- Excellent computer skills - expertise in MS Word Suite including Word, Excel and PowerPoint. Experience in using one or more Practice Management Systems/Billing
- Energy, enthusiasm, and the ability to work under pressure in a high volume, fast paced, unstructured start-up environment
- Ability to work within a team environment and maintain a positive attitude
- Excellent documentation, verbal and written communication skills as it relates to patient responsibility and collecting patient balances
- Ability to communicate directly with patient while handling conflict in a professional manner
- Extremely organized with a strong attention to detail
- Motivated, dependable, and flexible with the ability to handle periods of stress and pressure
INDPUC
Experience
Preferred- 2 - 5 years: Revenue Cycle
- 2 - 5 years: Customer Service
- 2 - 5 years: Collections
- 2 - 5 years: Patient Billing
Education
Required- High School or better
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Self-Starter: Inspired to perform without outside help
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
