Patient Financial Service Rep

A Patient Financial Service Representative (PFS) for Four Winds Health is responsible for supporting all aspects of the Revenue Cycle Department with a primary focus on patient calls, patient billing and collections for our urgent care centers.

Job Description

A Patient Financial Service Representative (PFS) for Four Winds Health is responsible for supporting all aspects of the Revenue Cycle Department with a primary focus on patient calls, patient billing and collections for our urgent care centers.

Responsibilities
• Patient billing, collections and patient phone calls and emails for our urgent care centers using WellStreet’s practice software

• Serve as a primary point of contact for patients by providing timely and professional responses through 2-way texting and chat features, ensuring a seamless and supportive communication experience
• Understanding of insurance contractual agreements & communicating their responsibility to patients
• Working with the Revenue Cycle Management to identify & resolve issues related to billing, coding, billing system, and process flow as it relates to patient billing & collections
• Interfacing with clinic staff on patient billing issues
• Interfacing with patients on billing questions via our customer service helpline and via email
• Update patient demographics and submit statement to statement vendor on a daily basis
• Support all other functions of the Revenue Cycle Team

Minimum Qualifications
• 2 years of experience in patient billing, patient calls, and collections
• 2 years of experience in understanding the policies of insurance companies and how they
impact the patient
Required Skills
• Experience in handling high volume patient phone calls with patience and continuity
• Ability to be patient, understanding, and empathetic while maintaining the collections approach
• Ability to make recommendations regarding outside collection per patient and instruct clinic staff of patient collection status and continued care
• Knowledge of insurance payers, insurance verification, the AR/revenue billing lifecycle and appealing denied claims
• Excellent computer skills - expertise in MS Word Suite including Word, Excel and PowerPoint. Experience in using one or more Practice Management Systems/Billing
Software
• Energy, enthusiasm, and the ability to work under pressure in a high volume, fast paced, unstructured start-up environment
• Ability to work within a team environment and maintain a positive attitude
• Excellent documentation, verbal and written communication skills as it relates to patient responsibility and collecting patient balances
• Ability to communicate directly with patient while handling conflict in a professional manner
• Extremely organized with a strong attention to detail
• Motivated, dependable, and flexible with the ability to handle periods of stress and pressure

INDPUC