What are the responsibilities and job description for the Customer Service Representative - Ecommerce position at Fourth Floor?
About Fourth Floor
Job Description:
We are looking for an exceptional Customer Service Representative - Ecommerce to join our team in Downey on an ongoing temporary basis.
Key Responsibilities:
- Answer customer inquiries about online orders and products in a professional and informative manner.
- Respond to incoming customer emails in a timely fashion, using product knowledge to resolve issues.
- Engage customers through Live Chat, offering informed product recommendations and driving sales through proactive involvement in Exchange Order and Abandoned Cart outreach programs.
- Investigate and resolve product and service issues, ensuring proper resolution and follow-up with customers.
- Collaborate with the Distribution Center team to ensure efficient order fulfillment.
- Participate in fraud prevention efforts to release and cancel orders.
Benefits:
- Opportunity to work with a popular fashion brand.
- Professional development opportunities.
- A collaborative and dynamic work environment.
