What are the responsibilities and job description for the eCommerce Customer Service position at Fourth Floor?
A popular fashion brand is seeking an eCommerce Customer Service Assistant to provide ongoing temporary support in Downey.
Key Responsibilities:
- Field inbound customer service calls to address questions about online orders, products, and website usage.
- Respond promptly to incoming customer emails.
- Promote sales through proactive involvement in Exchange Order and Abandoned Cart outreach programs.
- Investigate and resolve product and service issues with customers.
- Manage customer exchange and returns paperwork.
- Collaborate daily with the Distribution Center team for efficient ecommerce order fulfillment.
- Process orders and participate in fraud prevention efforts.
About You:
We are looking for a professional and articulate individual who can provide informed assistance to customers. If you have excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.
California applicants, please view our Privacy Notice here.
Work Environment:
This role will be based in Downey, California, and involves working on an ongoing temporary basis.
