What are the responsibilities and job description for the eCommerce Customer Service position at Fourth Floor?
A popular fashion brand is seeking an eCommerce Customer Service Assistant to join their team in Downey on an on-going temporary basis .
Responsibilities :
- Field inbound customer service calls to support global ecommerce business. Provide articulate, professional and informed assistance to answer questions about online orders, products and general matters concerning website usage
- Review and effectively respond to incoming customer emails in a timely manner
- Engage customers through Live Chat communication by providing informed product knowledge and style / seasonal recommendations
- Drive sales by pro-active involvement in Exchange Order and Abandoned Cart outreach programs
- Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolution
- Document, organize and process customer exchange and returns paperwork
- Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficient
- Manage order processing flow and participate in fraud prevention efforts to release and cancel orders
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