What are the responsibilities and job description for the Ecommerce Customer Experience Associate position at Fourth Floor?
Ecommerce Customer Experience Associate
About Fourth Floor
We are a fashion brand seeking an Ecommerce Customer Experience Associate to join our team in a temporary capacity.
Job Summary:
We are looking for an individual with exceptional customer service skills to assist with resolving online order issues and providing a positive customer experience.
Responsibilities:
- Field inbound customer service calls to resolve online order issues.
- Respond to incoming customer emails in a timely manner, using product knowledge to resolve issues.
- Engage customers through Live Chat, offering informed product recommendations and driving sales through proactive involvement in Exchange Order and Abandoned Cart outreach programs.
- Investigate and resolve product and service issues, ensuring proper resolution and follow-up with customers.
- Collaborate with the Distribution Center team to ensure efficient order fulfillment.
- Participate in fraud prevention efforts to release and cancel orders.
Requirements:
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
- Proficiency in product knowledge.
Customer Experience Associate
iBUYPOWER -
City of Industry, CA
Customer Experience Associate
Jo-Ann Stores, LLC -
Sherman Oaks, CA
Customer Experience Associate
Buck Mason -
Los Angeles, CA
