ServiceNow Business Process Consultant

ServiceNow Business Process Consultant
Hybrid/Houston, TX
Long Term

Job Description: Managing Business Consultant ServiceNow Business Process Consultant/Analyst

Following rapid expansion of new client initiatives, the Fujitsu SaaS practice is seeking a skilled ServiceNow Business Process Consultant / Analyst with strong ServiceNow and experience and process knowledge to join our dynamic solutions team.

Candidates may be based in TX Area.

Role and Accountabilities:

This opportunity will suit a motivated Business Process Consultant with a demonstrated record of offering ServiceNow related design and development support, successfully delivering on a wide range of ServiceNow related technical engagements.

The successful candidate(s) will be responsible for, but not limited to, the following duties:- Conduct in-depth analysis of current business processes and workflows to identify improvement opportunities during ServiceNow implementation.- Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation, particularly in IT Service Management and IT Operations Management.- Design and implement tailored ServiceNow solutions that optimize operational efficiency and align with business objectives.- Lead the development of process documentation, including process maps and standard operating procedures, ensuring compliance with industry best practices.- Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities.- Monitor and analyze post-implementation performance to identify areas for continuous improvement and optimization.- Provide strategic guidance on integrating ServiceNow with other systems ensuring seamless workflow and data consistency.- Act as a liaison between the technical team and business units, ensuring clear communication and understanding of process changes.

Qualifications:

Skills and Experience Requirements:- Minimum of 4 years of experience in business process consulting or analysis, with a focus on IT service management and ITOM systems, preferably including experience with ServiceNow.- Demonstrated ability in leading business process reengineering and optimization projects, with a track record of delivering tangible improvements.- Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.- Excellent communication, presentation, and facilitation skills, capable of engaging effectively with both technical teams and business stakeholders.- Experience in conducting workshops and training sessions for a diverse audience, ensuring effective knowledge transfer and adoption of new processes.- Knowledge of ITIL frameworks and experience in integrating various IT systems and platforms for streamlined operations.Preferred:- ITIL v3 certification- Excellent analytical and problem-solving skills- Excellent verbal and written communication skills- Strong presentation development and Customer Presentation skills- Successful teamwork experience & demonstrated leadership abilities Right Now:There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in todays FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.What we offer:- The opportunity to architect, design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers- Unrivalled investment and training in you and your career- Stimulating environment offering ongoing learning opportunities- Culture of innovation and

Best Regards,
Praveen