What are the responsibilities and job description for the Customer Service Representative position at Franciscan Health?
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
Answer incoming telephone calls while demonstrating clear, courteous, and professional verbal communication skills.
Assess and respond to the needs of patients, medical staff, and community.
Communicate with the patient regarding any necessary follow up.
Contact patient or available source to obtain required information to ensure accurate patient billing.
Provide customer service by phone, electronically, and in person to internal and external customers by accurately answering account related questions regardless of payor.
Record data or make account updates as necessary as information is presented through a call, MyChart, or correspondence.
Refer account to appropriate work queue or department if more detailed follow-up or additional information is required.
Resend account by reprinting, rebilling, or faxing the account to team handling account or insurance payor, as necessary.
Document all communication or review of account in the system in a comprehensible manner.
Meet personal and team qualitative and quantitative targets.
QUALIFICATIONS
High School Diploma/GED Required
1 Year Customer Service Experience Required and
3 years Patient Accounting Experience Preferred
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
