Access Point Evening Site Manager

Position Description

The Site Manager will play a key role on the Franciscan Outreach team and will work in conjunction with other Shelter Manager(s) and the Director, Shelter Operations (Director), Site Administrator, and partners to coordinate and supervise the Access Point Center’s daily operations. We are looking for a competent Bi-lingual Site Manager to support the departmental planning and monitoring progress of the Access point Center. He/she will also be working to enhance productivity and ensure compliance with rules and regulations. He/she routinely interacts with staff and guests and responds to critical needs and incidents.

The Access Point Center will serve as a critical hub for homeless individuals to access emergency shelters and supportive services in the City of Chicago. He/she will ensure service delivery models are aligned with the agency’s mission vision, strategic goals, and values while adhering to the core tenets of the harm reduction model and trauma-informed care.

Essential Duties & Responsibilities

 Assist in developing and implementing plans and goals for the department.

 Work with the Site Administrator to coordinate and supervise daily operations.

 Ensure compliance with regulations and internal policies.

 Ensure adherence to CDC, CDPH, and local recommendations and guidance to mitigate the spread of infectious diseases such as COVID-19 within shelters and congregate settings.

 Assist with COVID-19 testing and implementing infectious control policies.

 Monitor attainment of goals and objectives.

 Assist with undertaking staffing responsibilities (hiring, training, evaluating etc.)

 Assist with training and development of staff to ensure they are informed of, understand, and comply with all policies, procedures, and regulations impacting their performance and service delivery.

 Maintain and update weekly shift schedules for the facility.

 Ensure all shifts of the site are staffed and supervised appropriately.

 Maintain required reports and submit them to the Site Administrator or other executives.

 Work with the Site Administrator to oversee daily operations, including service model design and outcome development, measurement, and reporting for all shelter programs.

 Work in conjunction with the Site Administrator to manage all shelter programs according to strategic goals and priorities under the supervision of the Executive Director.

 Work in conjunction with the Site Administrator to ensure all shelter facilities meet health and safety guidelines and city building code requirements.

 Provide administrative oversight of all service delivery including quantity and quality of work.

 Follow current Standard Operating Procedures for each program under the scope of authority.

 Provide input to the Site Administrator regarding staff performance of their duties and compliance with agency policies and procedures.

 Participate in and provide relevant input into annual performance evaluations for staff members.

 Maintain updated records of necessary staff qualifications.

 Assist in the gathering of statistical and narrative reports of program progress and activities as required by funders and internal information management systems.

 Assist with the planning and coordination of staff meetings and in-service professional development opportunities.

 Assure approved tools and forms are being utilized to support the operation of the program consistent with agency’s messaging and branding.

 Assist with the implementation of new programs as assigned.

 Works closely with the Site Administrator to address any critical incidents which arise in program(s) and respond with appropriate action.

 Oversee shelter program vehicle operations, driver approval, and documentation and maintenance.

 Fulfill duties as assigned by the Site Administrator.

Service Delivery

 Work in collaboration with the Site Administrator for the delivery of appropriate services to facilitate clients' achievement of outcome goals.

 Assist with ensuring timely and accurate data entry and compliance with HMIS requirements and CES assessment process.

 Assist with ensuring timely and accurate data entry into FO Case Management Database.

 Evaluate the training/professional development needs of staff.

 Assist with identifying appropriate training resources.

 Provide direct services when necessary.

 Provide on-call shift coverage as necessary.

Other Responsibilities

 Responsible for keeping informed of all policies, procedures and regulations which may apply to this position.

 Attend all staff, supervisory, training, and external meetings as required.

 Assist with quality assurance activities, such as file reviews, audits, and site visits.

 Respond to any issues raised in reviews, site visits inspections and audits.

 Accurately represent Franciscan Outreach in a leadership position.

 Support Franciscan Outreach management positions and policies to staff.

 Arrange and/or pick up donated items.

 Participate in local and national PIT and HIC counts.

 Participate and assist with various fund-raising activities and events.

 Be available to work evenings, weekends, and holidays.

 Some physical work is required including lifting, bending, climbing & carrying up to 35 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

 Other duties as assigned and compatible with this position.

Skills needed

 Demonstrated knowledge of systems and client populations related to the programming, specifically men and women who are experiencing homelessness

 Ability to develop appropriate professional and supervisory relationships with staff from a wide variety of races, religions, cultures ages, educational backgrounds, sexual orientation and identified gender

 Able to problem solve and think critically.

 Able to work as a positive, supportive team member.

 Able to develop a team and team goals and standards.

 Demonstrated knowledge of program management and implementation.

 Strong oral and written communication skills.

 Able to gather information from a variety of sources.

 Able to analyze information and use data to modify programming accordingly.

 Ability to use windows-based computer applications.

 Ability to work under minimal supervision, make decisions and lead and develop staff to their fullest individual potential.

 Knowledge and experience implementing Harm Reduction practice.

 Knowledge of Trauma Informed Care.

Qualifications

 Bachelor’s degree in social services or related field preferred.

 Minimum of 3 years of experience in managing programs and contracts.

 Demonstrated experience and expertise in issues related to programs under governmental contracts and authority including homelessness, housing, continuum of care, substance use, poverty, mental health, benefits, entitlements, the adult criminal justice system, community-based treatment and ancillary service providers.

 Must be bilingual.

Health and Safety Requirements

 Ability to lift approximately 20lbs.

 Follow Occupational Safety and Health Administration (OSHA) through administrative updates compliant with federal law.

 COVID-19 vaccination is mandatory for all employees. Accommodation requests will be considered in compliance with applicable laws.

Additional Requirements

All staff are expected to abide by the policies of Franciscan Outreach including, but not limited to, rules governing ethics, confidentiality, dual relationships, honesty, and integrity. All staff are expected to always act in good faith and in keeping with the mission and values of Franciscan Outreach. Staff must have a commitment to serving the guests of Franciscan Outreach and to contributing to a positive, respectful, and accepting environment.

Franciscan Outreach is an Equal Opportunity Employer

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This job description is not intended to be all inclusive and employees may perform other duties as appropriate.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Chicago, IL 60608 (Preferred)

Ability to Relocate:

• Chicago, IL 60608: Relocate before starting work (Preferred)

Work Location: In person

Salary : $65,000 - $70,000