What are the responsibilities and job description for the Customer Support Expert position at Frandsen Bank?
Job Description:
This position requires an individual to work in a collaborative team environment, providing direct customer support. A high level of professional communication skills, attention to detail, and technical expertise are necessary to deliver quality service.
Requirements:
Benefits:
We offer a competitive benefits package including health insurance, dental insurance, vision insurance, 401k, profit sharing, and ancillary benefits.
This position requires an individual to work in a collaborative team environment, providing direct customer support. A high level of professional communication skills, attention to detail, and technical expertise are necessary to deliver quality service.
Key Responsibilities:
- Provide exceptional customer service by being professionally helpful, curious, and courageous
- Process customer transactions accurately and proficiently
- Maintain exceptional cash handling skills and accurate balancing
- Consistently introduce customers to banking partners to grow relationships
- Diligently examine all transactions to prevent losses and deter fraudulent activity
Requirements:
Minimum Requirements:
- Ongoing education or equivalent qualification
Preferred Skills:
- Customer service experience
- Cash handling experience preferred
- Strong verbal and written communication skills
- Attention to detail
- Proficiency in computers
Benefits:
We offer a competitive benefits package including health insurance, dental insurance, vision insurance, 401k, profit sharing, and ancillary benefits.
