What are the responsibilities and job description for the Frandsen Bank Customer Advocate position at Frandsen Bank?
Job Summary:
The Frandsen Bank is seeking a highly motivated and results-driven Customer Service Representative to join its dynamic team. This role will focus on delivering exceptional customer experiences through proactive support, empathy, and effective communication.
Requirements:
Why Work with Us:
We offer a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive compensation package that includes medical, dental, and vision insurance.
The Frandsen Bank is seeking a highly motivated and results-driven Customer Service Representative to join its dynamic team. This role will focus on delivering exceptional customer experiences through proactive support, empathy, and effective communication.
Key Responsibilities:
- Engage with customers to understand their needs and concerns
- Offer tailored solutions and recommendations to meet customer objectives
- Resolves customer complaints and concerns in a timely and professional manner
- Partners with cross-functional teams to ensure seamless customer experiences
- Stays up-to-date with product and service knowledge to provide informed support
Requirements:
Minimum Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree in business administration or related field preferred
Preferred Skills:
- Customer service experience
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and proficiency in Microsoft Office
Why Work with Us:
We offer a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive compensation package that includes medical, dental, and vision insurance.
