What are the responsibilities and job description for the Billing Specialist I position at Franke?
Date: Jan 21, 2025
Location: Smyrna, TN (Tennessee), US
Company: franke
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About the job
This role is responsible for billing warranty service incident and/or resolving invoice disputes by conducting a thorough research of an account’s service history to resolve customer’s inquiries in a timely manner. The Billing Specialist I must learn equipment, procedures, and the appropriate items that can be billed based on the specifics of the service incident. Responsibilities also include crediting rejected warranty claims and may coordinate with operations/branch personnel to have the incident re-billed to the customer as warranted.
Your tasks
- Coordinates with operations/branches to ensure that rejected warranty claims are properly billed to the customer should a rejection/bill back occur.
- Resolves invoice disputes by conducting thorough research of an account’s service history.
- Maintains up to date information on their equipment, expectations for timeliness and specific standards for billing.
- Ability to work with customers, technicians, and other employees in a courteous and tactful manner to resolve problems.
- Responsible for reducing the amount of rejected invoices that were a result of billing errors.
- Demonstrates accuracy and thoroughness and monitors work to ensure quality.
- Processes service incidents for warranty billing and enters invoicing information.
- Other duties as assigned.
Requirements
- High School Diploma or GED.
- Finance courses and prior related work experience helpful.
- Reliable attendance is a must.
For more information see: www.franke.com
Important information for all executive search companies, headhunters and HR consultants
The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.
