What are the responsibilities and job description for the Customer Service Rep I position at Franke?
Date: Feb 12, 2024
Location: Smyrna, TN (Tennessee)
Company: franke
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.
About the job
SUMMARY Serves customers by providing product and/or service information, resolving issues, and ensuring customer satisfaction.
Your tasks
ESSENTIAL DUTIES AND RESPONSIBILITES • Answers incoming calls, faxes, or emails to assist customers with their service requests; responds promptly to high call volume. • Makes outbound calls which may include contacting customers, manufacturers and third party dealers to place orders, initiate and/or obtain authorization for service, verify warranty and billing status and schedule installation services. • Asks the customer the proper questions to ensure service needs are met. • May verify payment information, and authorize credit cards and PO numbers. • Ensures accurate data is entered into all appropriate systems. • Trains new representatives as needed. • Reliable attendance is a must • Other duties as assigned
Requirements
What we offer you
Contact details
For more information see: www.franke.com
Important information for all executive search companies, headhunters and HR consultants
The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.
