Sales Support Coordinator - NE Philadelphia (HYBRID)

Frankford Candy LLC is America’s leading supplier of licensed branded confections, marketing products under popular brands like Nickelodeon, Disney, Marvel, Mars, Mondelez and more. We market a broad range of seasonal and everyday chocolate and non-chocolate products to all major retail distribution channels nationally. Frankford manufactures chocolate products in our Northeast Philadelphia, PA headquarters and imports other confectionery products from countries all over the world.

We are looking for a Sales Support Coordinator to join our dynamic team. In this role, you will serve as the primary contact for our Sales Team, driving internal HQ projects, addressing inquiries, and providing essential support to manage key accounts effectively.

RESPONSIBILITIES

• Resident expert for the Sales Team in the following categories: sales presentation development, broker communication, sales analytics, image requests, sales order tracking, sales forecasting, etc.
• Manages all sales orders, from PO receipt to delivery to ensure on time shipping and eliminate any issues that may arise.
• Communicates with broker partners, buyers, and other retail departments as required by Sales Team to resolve sales related issues.
• Maintains sales portion of Sharepoint, updating as necessary and communicating any changes to internal team and broker partners.
• Coordinates sample requests for accounts, completes new item forms as required, and helps compile information for all sales meetings.
• Learns account/retail portals in order to update as required and pull reports and analytics as required.
• Overall vendor management including maintaining vendor portal requirements by retailer, pulling data and providing data as needed. Including, but not limited to; retailer requirement changes such as sku information, routing guide changes etc., and update/provide reporting to key stakeholders as required.
• Other duties as assigned, which may include project management of key sales programs/projects.

EXPERIENCE / EDUCATION

• 2 years’ experience in a sales support role.
• Must have strong verbal & written communication skills, time management skills and ability to influence without authority.
• Advanced proficiency in Excel (including pivot tables, V-look ups and macro’s) and Powerpoint required as well as proven project management skills.
• Bachelor’s degree preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Experience:

• Sales Support: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Philadelphia, PA 19114