Administrative Support Specialist I

The Franklin County Animal Services department is currently recruiting for an Administrative Support Specialist I. An employee in this class performs a variety of clerical, records processing, data entry, program assistant and administrative support duties. Work generally requires that employees handle day-to-day activities such as information and records processing. Clerical duties are stronger than the Office Assistant in variety, complexity, and independence and requires more self-initiative in activities. Unusual situations may be referred to others for guidance. General knowledge of the department and related functions are needed. Guides may include a variety of written manuals and instructions, and for operating computer programs for billings and receivables, as well as oral instructions. Some judgment is required in selecting and applying the appropriate guide; deviations from established procedures are referred to others.

Work environment is in the Animal Shelter. This position may be subject to animal related noises and smells, but direct work with the animals is not required of this position.

• Serves as clerical, data entry, or other administrative support for departmental functions and services; screens calls and inquiries; secures and gives information.
• Receives and greets visitors; gives information concerning visitors' needs; may handle requests independently.
• Secures information via telephone or personal contact; selects appropriate materials to answer questions; may process mail for the unit; may handle confidential items and/or material.
• Makes appointments and coordinates arrangements for meetings and conferences as requested.
• Inputs data into automated systems for the department; generates records, reports, bills and/or other departmental requirements from the data; verifies and edits data, as needed.
• Generates correspondence, memoranda, notes, minutes, reports or other materials; reviews work for compliance with instructions, spelling, punctuation and basic grammar; proofreads final copies of materials.
• Types a variety of materials including tabular charts and statistical materials from typed, handwritten copy or machine dictation; proofreads final copies for spelling, punctuation, grammar, and format.
• Reviews and verifies records and reports for correct information; processes documents based on review and verification; files and retrieves materials based on limited information and performs periodic follow-up activities.
• Screens and routes materials according to content of communications.
• Maintains activity records and files; initiates appropriate follow-up or further action based on the status of office activity.

Knowledge, Skills, and Abilities

• General and working knowledge of office practices and procedures.
• General and working knowledge and ability to use correct numbers, arithmetic, bookkeeping, grammar, vocabulary, and spelling.
• Ability to communicate effectively in person and by telephone.
• Ability to gather and give basic information and instructions on departmental programs based on inquiries.
• Ability to learn a general knowledge of persons and departmental programs.
• Ability to be tactful and courteous.
• Ability to gather and compile materials from a variety of sources.
• Ability to operate a variety of office machines such as a computer, copier, and any others required in the position.
• Ability to use judgment in organizing and establishing priorities of the work assigned.
• Ability to record financial transactions and balance figures; ability to meet deadlines with payrolls and related actions with strict timelines.
• Ability to compile information based on general instructions.
• Ability to arrange and place records, reports and files into a proper sequence.
• Ability to establish and maintain effective working relationships with supervisors, employees, and the general public.

• Graduation from high school and one year of experience as an office assistant, secretary, or related position; or an equivalent combination of education and experience.

• Possession of a valid North Carolina driver's license upon hire.
• Please note: Application review for this position will begin on Friday, 2/14/25.

Salary : $36,287 - $38,101