As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.
We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.
Position Summary
This position is responsible for developing, coordinating, supporting, implementing, and managing outreach functions and performance for both new program start-up and legacy programs. This position also coordinates with internal and external programs stakeholders on processes and procedures to achieve outreach results.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.
- Apply fundamental sales processes, procedures, methods and techniques.
- Understand and implement Sales Process, including but not limited to;
Making outbound calls to new and existing customers to meet assigned energy saving targets
Managing field time effectively with customer or Trade Ally visitsDeveloping and presenting program presentations to spur project activityResponding to customer and Trade Ally inquiries and concerns by phone, electronically or in person to move projects towards completionMaximizes all opportunities in the process to close a project.Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programsMaintain knowledge of program "Best Practices", individual program offerings and how they can serve customers including features, advantages and benefitsSupport outreach work plan creation, monitoring and updatesDevelop a comprehensive understanding of program's strategic outreach direction and production levels to deliver established goalsComplete "search and discovery" work where the answers are not clearActively "cold calling" new potential suppliers / contractors and developing their participation in our programsPerform event planning, coordination and presentations of programsResearch the markets, accumulating data on businesses, and identifying the key allies to be targeted on behalf of the programsIdentify improvement barriers and report information to Program Manager and Outreach ManagerPrepare weekly and monthly project based activity reports and track progress towards program goalsAssist in the implementation of specific energy efficiency programs in a "flex" capacity, according to defined budgets and energy savings targetsAbility to work effectively with non-outreach orientate team personnelContribute ideas being respectful and understanding of individual experience and knowledge compared to othersWillingness to take direction for other team membersDemonstrates honesty, keeps commitments and acts in a professional mannerPosition Requirements
Education and Experience
Bachelor's degree or equivalent work experience required. Technical school degree combined with demonstrated experience in the electric / gas utility field may be considered when deciding on this position1 - 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservationPrevious customer service experience requiredRequired Skills, Knowledge and Abilities
Results orientedAbility to work in a team atmosphere and to collaborate on continuous improvement effortsStrong customer service and communication skillsMust be able to handle a wide work variety and work in a fast-paced environmentMust be a detail-oriented, organized, self-starter, and have an ability to prioritize workloadAbility to identify and resolve project application issues with customers and trade alliesProficient in Microsoft Office, specifically Word, Excel and OutlookStrong data entry skills in entering information in tracking systems / databasesAbility to communicate effectively, both verbally and in writing with customers, clients and employeesAbility to analyze and interpret data and solve practical problemsKnowledge of mathematical concepts such as fractions, percentages and ratiosCommitted to diversity and inclusionReliable transportationLicenses & Certifications
Valid driver's licenseTravel Requirements
Willingness to travel more than 50%Physical Demands and Work Environment
Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and / or controlsAbility to lift up to 10 poundsNoise Level is typically moderateEmployee could be exposed to fumes and / or airborne particles and risk of potential shockNote : Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
