What are the responsibilities and job description for the Technical Account Manager position at Franklin Fitch?
Position : Technical Account Manager
Salary : $70,000 - $90,000
Location : Cranston, RI
Are you an IT infrastructure expert in a client-facing role?
Do you have a strong technical aptitude with ability to think strategically and creatively?
Do you want to work in a tight-knit and collaborative company manging technical accounts?
We are seeking an experienced Technical Account Manager with a background in managing client portfolios with a managed service provider. You will be joining a vibrant and supportive work environment where the growth and development of your technical skills are highly valued, in a reputable MSP that is well-regarded for their collaborative culture.
What will the role look like?
You’ll manage 15-25 clients, maintaining a comprehensive understanding of their technical environments and ensuring their documentation is up-to-date.
You’ll work collaboratively in a tight-knit environment to implement creative IT solutions to user issues.
You’ll deliver IT reviews in conjunction with the vCIO and subsequently coordinate the engineering and support teams to ensure successful project delivery.
What do you need?
- Deep understanding of IT infrastructure, including networking, servers, storage, and security.
- Proficiency in IT standards and best practices (e.g., NIST, ITIL, ISO frameworks) and familiarity with MSP tools such as RMM software and Professional Services Automation.
- Excellent verbal and written communication, analytical, and problem-solving skills to clearly coordinate between vCIOs, service desks, project teams, and client accounts.
- CompTIA, Azure, and ITIL Foundation or equivalent certifications are preferred.
What’s in it for you?
Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below.
e.dickinson@franklinfitch.com
Salary : $70,000 - $90,000
