What are the responsibilities and job description for the Call Center Accounts Receivable position at Frankston Packaging Company?
You will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls from patients, reviewing patient accounts, and assisting patients with payments / payment plans.
Responsibilities
- Answer roughly 60-70 inbound calls daily, 7-8 calls per hour
- Collect payments with a daily / monthly goal
- Make outbound calls to collect patient payments
- Review patient accounts and communicate information clearly in a positive tone.
- Resolve outstanding account balances by processing real-time payments over the phone
- Consistently hit or exceed production metrics and goals
- Accurately and timely document call notes on patients' accounts
- Represent the company in an effective and professional manner
- Proficiently use internal customer service computer systems, medical billing systems, and Microsoft Office products.
Qualifications
Job Type : Full-time
Pay : $35.00 per hour
Benefits :Shift :
Work Location : Remote
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Salary : $35
