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Call Center - Customer Support

Fred Loya Insurance Agency
El Paso, TX Full Time
POSTED ON 7/2/2024 CLOSED ON 8/1/2024

What are the responsibilities and job description for the Call Center - Customer Support position at Fred Loya Insurance Agency?

Qualifications/Requirements

Brief Description

Computer literate desired from basic to intermediate skills

Bilingual (English/Spanish) is helpful

Must have excellent communication skills, be assertive, and have the ability provide a first-rate experience for our customers

Flexible schedule

Reliable transportation

Adhering to the schedule hours set for the employee.

Be able to follow the procedures set forth.

Must have the ability to perform in a high-volume work environment and a history of strong performance and achievement.

Requirements

Education/Training/Experience

High School Diploma

Previous customer service experience is helpful

Summary

Essential Duties and Responsibilities

Assist customers with establishing new claims regarding accidents

The ability to work in a fast-paced environment

Computer literate

Good typing skills

Provide professional, courteous service to internal and external customers

Answers any questions regarding estimates

Offer methods of inspection

Other duties as assigned
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