What are the responsibilities and job description for the Marketing Operations Specialist - Minneapolis, MN position at Fredrikson & Byron?

Who We Are :

Fredrikson & Byron is the premier Midwest-based law firm working collaboratively to help businesses achieve their goals regionally, nationally, and globally.

Overview :

Fredrikson & Byron is looking for a Marketing Operations Specialist to join our growing team. This role offers a dynamic opportunity to support the Marketing and Business Development (MBD) team by providing operational support across critical functional areas. The position plays a pivotal role in streamlining marketing processes, managing team systems and resources, and providing comprehensive support that enables the MBD team to effectively execute its strategic objectives.

Key Responsibilities Include :

MBD Budget & Financial Operations

Prepare and maintain budget templates and communications for the MBD budgeting process.
Run monthly budget reports and work with Business Development Managers to understand YTD expenses and forecasts.
Track and report on MBD team professional development and inter-office travel expenses.
Reconcile and process MBD team credit card expenses.
Process marketing transfer and budget reclassification requests.

Client Feedback Initiatives

In collaboration with the Chief Marketing Officer and Director of Marketing Operations & Client Experience, project manage the firm's client feedback initiatives.

Prepare pre- and post-client interview reports, as well as annual reporting.

Partner with third party to execute annual electronic client survey.

Perform client data clean-up and maintenance in the firm's CRM system.

Assist with travel accommodation planning related to client interviews.

Branded Merchandise Management

Manage branded merchandise inventory, including item selection and ordering.

Track and maintain branded merchandise annual budget.

In tandem with Marketing Operations Coordinator and Regional Marketing Specialist, process and fulfill merchandise orders for all offices.

Research market trends and identify new merchandise opportunities.

Handle custom order requests and special merchandise projects.

Marketing Materials & Records Management

In collaboration with Senior Graphic Designer and Marketing Operations Coordinator, track and stock MBD printed collateral; support budgeting for materials.

Work with Records team to manage onsite and offsite MBD file storage, following records retention policy.

Manage team digital folder structures.

Manage inventory in the secondary MBD storage area.

Marketing Technology

In tandem with Marketing Operations Coordinator, maintain MBD intranet pages.

Manage and maintain the branded merchandise intranet webstore.

Provide technical support and troubleshooting for various marketing tools and applications.

Event & Sponsorship Support

Occasionally staff MBD or firm events at the request of the Events & Sponsorships (E&S) team.

Administrative Support

Manage MBD team Lunch & Learn internal training series.

Support MBD team meetings and retreats (e.g. drafting agendas, driving team-building efforts).

Assumes other duties as assigned or apparent.

Our Ideal Candidate Will Have :

Bachelor's degree or equivalent practical experience.

5-7 years of experience in marketing operations, business operations or an administrative support role.

Experience working with CRM systems and maintaining data integrity.

Experience with expense management, invoicing and budgeting systems.

Proficiency in standard business software applications such as Microsoft Office, including Word, Excel, PowerPoint and Teams required; experience with project management tools a plus (e.g. Smartsheet).

Ability to work a hybrid in-office schedule; occasional early morning or evening work is required.

Desired Qualifications :

Prior experience with any of the following technology tools : 3E, Xcelerate, ChromeRiver, InterAction or Sharepoint.

Strong time-management skills and ability to manage multiple projects at a time with impeccable attention to detail.

Excellent communication skills (written and verbal), both internally and externally.

Ability to learn and adapt to new software platforms quickly - must be tech-savvy.

Excellent organizational skills and self-motivated.

Ability to work in a fast-paced, rapidly changing environment.

Professional demeanor and strong interpersonal skills.

Ability to lift and move up to 25 pounds occasionally (for handling of merchandise, materials, etc.)

Benefits :

Our comprehensive benefits options include medical, dental, vision, basic and supplemental life insurance, short-and long-term disability, employee resource benefits (inclusive of counseling, coaching, and care-giving guidance), paid-parental leave, parenting classes, pre-tax parking and transportation options, and much more! Our retirement plan includes financial planning, Social Security / Medicare planning, 401k / Roth investment options, and a firm-paid profit-sharing contribution. Benefits are subject to eligibility requirements and other terms and conditions.

The salary range for this position varies by geographic market. In Minneapolis, the estimated starting annual pay range is $60,000 - $77,000 / year. The compensation offered will be dependent on the candidate's experience, skills, education, professional background, overall qualifications, and geographic market location.

Applying For This Position :

Applications will only be accepted online at www.fredlaw.com / careers, and applicants will be asked to submit a cover letter and resume. For assistance with the application process, or for accommodations, please contact recruiting@fredlaw.com.

About Fredrikson :

Diversity and inclusion are core values of Fredrikson & Byron. To best serve our clients, we provide innovative solutions to legal needs by cultivating a diverse workforce. With a reputation as the firm "where law and business meet," our attorneys and staff bring business acumen and entrepreneurial thinking to operate as business advisors, strategic partners, and legal counselors to our clients. The firm's 400 attorneys serve clients through our ten locations around the world : Minneapolis, Saint Paul, and Mankato, MN; Bismarck and Fargo, ND; Ames and Des Moines, IA; Madison, WI; Saltillo, Mexico; and Shanghai, China. Visit www.fredlaw.com for more information.

Fredrikson & Byron, P.A. is an Equal Employment Opportunity and Affirmative Action employer.

Salary : $60,000 - $77,000

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