Loan Specialist, Assumptions

Summary:

The Assumptions Loan Specialist is a customer focused position within the Assumptions Department. This position will be responsible for both in-bound and out-bound calls in response to Assumption requests. Will conduct the initial pre-qualification phone screen and prepare the loan application and necessary documentation. Provide high quality service to both internal and external customers by selecting the best options and taking ownership to resolve problems and meet customer needs.

Essential Job Duties and Responsibilities include:

• Inbound / Outbound calls in response to Assumption requests received.

• Schedules and takes complete loan assumption applications.

• Analyzes applicant information to determine whether the client is likely to qualify for the assumption loan program. Informs of needed documentation for process.

• Maintains state licensing requirements as needed by company and NMLS to include continuing education requirements.

• Assist assumption department with business needs and additional projects as determined by management.

• May serve as a backup to the assumption processors.

• Exhibits professionalism and takes pride in work when dealing with the customers.

• Utilizes Freedom Mortgage training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external customers and internal business partners.

• Oversees and ensures successful completion of all assigned Mortgage Loan Originator training activities.

• Understands and complies with requirements of applicable federal and state laws and regulations.

• Adheres to shift requirements.

• Has excellent communication skills and is clear and concise when speaking with customers.

• Continually meets and/or exceeds the daily goals and meets SLA’s set by Management for productivity and QA.

• Self-starter, goal-oriented professional who is focused on providing the highest level of customer service to our customers.

• Developing knowledge of the mortgage industry, products, lending practices, and regulatory guidelines

• Strong analytical and time management skills. Excellent communication skills, both verbal and written. Computer skills with ability to learn loan origination system.

• Maintain regular and punctual attendance. Comply with all company policies and procedures.

• Performs other related duties as assigned.

Certificates, Licenses, Registrations:

• Must have NMLS and SAFE, UST preferred.

• Must have State Licensing

• Must have a at least 1 active licenses

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education and/or Experience:

High School degree, or equivalent, required. Higher degree preferred.

Previous experience in originations and assumptions processing

Language Skills:

Ability to read and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Reasoning Ability:

Ability to solve practical problems and solve a variety of concrete variables in situations where only limited standardizations exists. Ability to intemperate a variety of instructions furnished in written, oral, diagram, or schedule form.

Customer Service Relationships:

Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

Work Complexity:

Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.