Community Relations Liaison

Freedom Village, a debt free Continuing Care Retirement Community (CCRC) is seeking a highly motivated individual with strong, communication, marketing and sales skills to act as the internal and external Community Relations Liaison for the community. This position promotes Freedom Village’s Assisted Living and Skilled Nursing to internal residents and the public.

This role actively, positively promotes the higher levels of care to Independent Living Residents. The Community Relations Liaison works with residents and families on the transition process to the Assisted Living or Skilled Nursing from initial inquiry/assessment to move-in day. The Community Relations Liaison also promotes Freedom Village Assisted Living and Skilled Nursing to a variety of external groups ranging from families, social workers, discharge planners, doctors, board and care homes, other assisted living and other skilled nursing facilities. The passion and energy that is inside is essential in building trusting relationships.

Responsibilities:

• Builds a professional, local network to help increase referrals to Freedom Village Assisted Living and Skilled Nursing.
• Transitioning Independent Living residents to Assisted Living or Skilled Nursing from initial inquiry to move-in day.
• Participates and supports the Independent Living and Healthcare Center marketing programs and events, onsite and offsite.
• Responds to all internal and external inquiries regarding placement in the Health Center.
• Develops and maintains relationships with hospital discharge planners, ER, case managers, senior organizations, medical professionals, and other community contacts to advise them of room and bed availability. This includes six bed board and care homes, assisted living communities and skilled nursing centers in the area.
• Sponsors special events and presentations targeted at community education, establishing and maintaining status for the community as the expert on Assisted Living, Memory Care and Skilled Nursing Facilities in the community.
• Establishes marketing plan for visiting hospitals, doctors offices on a regular basis.
• Attends local networking events, schedules/coordinates luncheons for doctor’s offices, medical groups, brings feel good treats to case managers at hospitals, provides good neighbor treats to local businesses.
• Ability to market all levels of care in networking, one-on one and group tour situations.
• Focuses on meeting the desired occupancy of Assisted Living and Skilled Nursing.

Desired Skills and Experience:

• A passion for working with seniors.
• Experience in Assisted Living, Skilled Nursing, Memory Care or a Continuing Care Retirement Community required. Knowledge of Title 22, Medicare, Medicaid and Managed Care.
• Successful demonstration of strong marketing and sales skills.

• Experience in developing relationships with hospitals, physicians, and coordinating marketing events.
• Excellent interpersonal and communication skills with a professional demeanor; strong organizational skills.
• Computer skills required in Microsoft Word, Excel and other specialized computer programs.
• Experience with CRM programs to track referrals and prospects.

Benefits and Pay:

We offer a competitive salary up to $31.00 DOE, and excellent benefits including: Medical, Dental, Vision, 401k (for full time positions) with the opportunity to continue your education through our scholarship program!

Schedule is Monday to Friday, 8:00am-5:00pm. Some weekend work required. *Schedule may need to shift on certain days for early marketing events or late networking events.

Working at Freedom Village is a rewarding experience! Not only will you be working in a beautiful community, you will also work for the most caring individuals that can share their lifetime knowledge with you. Apply online or in person at 23442 El Toro Road, Lake Forest. We look forward to meeting you!

Freedom Village is an EOE