What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Fremont Motors of Lander?
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1658 Coffeen Ave
Sheridan, WY 82801
Job Overview
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, ensuring their automotive service needs are met with exceptional customer service. You will utilize your expertise in automotive repair and service management to provide accurate information, recommend services, and facilitate effective communication between customers and our mechanics.
Responsibilities
- Greet customers promptly and professionally upon arrival at the service department.
- Assess customer needs by asking relevant questions about their vehicle issues and service history.
- Provide detailed explanations of recommended services, including oil changes, repairs, and maintenance.
- Transmit customer requests to the mechanic team efficiently while ensuring clarity in communication.
- Manage customer expectations regarding service timelines and costs.
- Upsell additional services based on customer needs and vehicle condition to enhance their experience.
- Handle cash transactions accurately while maintaining records of all financial exchanges.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain a clean and organized service area to promote a professional environment.
Qualifications
- Previous experience in a dealership or automotive service environment is preferred.
- Strong customer service skills with the ability to communicate effectively with diverse clientele.
- Knowledge of automotive repair processes and terminology is essential; familiarity with mechanics is a plus.
- Experience in auto service management or upselling services is highly desirable.
- Ability to handle cash transactions accurately and responsibly.
- Excellent organizational skills with attention to detail to manage multiple tasks efficiently.
- A positive attitude and willingness to learn about new automotive technologies and services.
Join our team as an Automotive Service Advisor where your expertise will help drive customer satisfaction and loyalty while contributing to our success in the automotive industry!
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Sheridan, WY 82801 (Required)
Work Location: In person
Salary : $40,000 - $60,000
