Automotive Service Advisor

Are you looking to join a trusted brand that offers growth and stability? Vista Toyota is hiring an experienced, customer-focused Express Service Advisor to join our growing team! Competitive Pay and Opportunity for Growth!

What We Offer:

• A career path that provides education and financial growth
• Paid time off that accrues from day one of employment
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(K) with employer contribution
• Fitness and Wellness reimbursement up to $75.00 per month
• Tuition Reimbursement toward automotive-related Education
• Employee discounts

Position Overview:

The Express Service Advisor is responsible for scheduling service work in the service department and selling additional needed services to customers. The Express Service Advisor is the dealership's first-line customer relations and service representative. This role provides an excellent opportunity to experience the day-to-day operations of the service department. Whether answering and making phone calls and emails or assisting service customers face to face, you'll be responsible for ensuring every customer has a positive lasting experience.

Who You Are:

• You have exceptional communication, organization, and follow-up skills that result in an outstanding customer experience
• You are a team player, and when under pressure, you maintain a positive attitude with customers, peers, and management
• You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
• You are professional, career-minded, with character, skill, and drive;
• You have a proven ability to set and achieve targeted goals
• You consistently meet or exceed productivity and service standards
• You have keen technical skills and thrive on learning

Essential Functions:

• Greet each customer in a prompt, courteous manner, and let customers who are waiting in line know that they will be serviced soon
• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate and approximate time when vehicle's work will be completed
• Schedule appointments using dealership-approved forms
• Advise customers on the care of their cars and the value of maintaining their vehicles by the manufacturer's specifications, using maintenance menus
• Communicate the need for additional work when needed; explain the details to the customer, including the extra cost and time consideration, and document properly on the repair order
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
• Advise customers of parts ordered and make an appointment to have them installed before the customer leaves
• Assist the service manager as necessary

Requirements:

• Must be at least 18 years of age
• Prior experience in the automotive industry (1 years of dealership experience preferred)
• Must possess a valid driver's license and a favorable motor vehicle record
• Able to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Who We Are:

Vista Nissan, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes – meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience that is tailored to individual and diverse needs.

Summit Automotive Partners is a privately held automotive management group headquartered in Centennial, Colorado, with over 9 automotive dealerships throughout Colorado, New England, and Wyoming.

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

6280 E 2nd St, Casper, WY 82609