What are the responsibilities and job description for the Head of Sales and Customer Success position at Fresh Clinics?
About Fresh Clinics
At Fresh Clinics, we’re not just supporting healthcare professionals—we’re revolutionising the medical aesthetics industry. Our industry leading "clinic in a box" model equips nurse-entrepreneurs and business owners to build, scale, and thrive with confidence.
Backed by world-class technology, unrivalled medical compliance support, and a thriving community of healthcare professionals, we’re empowering clinics to deliver exceptional care whilst achieving their business dreams.
As one of Australia’s fastest-growing tech companies and a proud top-ten finalist in Deloitte’s Tech Fast 50 three years in a row, we’re scaling fast, making waves, and redefining a global industry.
At Fresh, our culture is as bold as our mission. We “work smart, hustle hard, stay humble, and lead with kindness.” If you’re looking for a workplace that celebrates innovation, drives real-world impact, and champions your growth—welcome home.
The Role
This is a pivotal and high-impact role within our US expansion strategy. As we experience rapid growth in the US, **the Head of Sales and Customer Success** will play a central role in shaping and driving the future of our operations.
Reporting directly to the VP of North America, you will be instrumental in building and executing a repeatable growth model that ensures sustainable success across new customer acquisition and customer retention. The role will be responsible for shaping our member offering, developing our sales and retention strategies and leading our key customer-facing teams to achieve our growth aspirations. The ideal candidate is a natural leader and networker with a consultative and commercial mindset, who thrives in a fast-paced, diverse, and entrepreneurial environment.
This is a full-time position based in the United States. Unfortunately, we are unable to support visa sponsorship for this role.
What We Offer
Fresh Clinics are an equal opportunity employer and encourage people from all walks of life to be part of our team.
At Fresh Clinics, we’re not just supporting healthcare professionals—we’re revolutionising the medical aesthetics industry. Our industry leading "clinic in a box" model equips nurse-entrepreneurs and business owners to build, scale, and thrive with confidence.
Backed by world-class technology, unrivalled medical compliance support, and a thriving community of healthcare professionals, we’re empowering clinics to deliver exceptional care whilst achieving their business dreams.
As one of Australia’s fastest-growing tech companies and a proud top-ten finalist in Deloitte’s Tech Fast 50 three years in a row, we’re scaling fast, making waves, and redefining a global industry.
At Fresh, our culture is as bold as our mission. We “work smart, hustle hard, stay humble, and lead with kindness.” If you’re looking for a workplace that celebrates innovation, drives real-world impact, and champions your growth—welcome home.
The Role
This is a pivotal and high-impact role within our US expansion strategy. As we experience rapid growth in the US, **the Head of Sales and Customer Success** will play a central role in shaping and driving the future of our operations.
Reporting directly to the VP of North America, you will be instrumental in building and executing a repeatable growth model that ensures sustainable success across new customer acquisition and customer retention. The role will be responsible for shaping our member offering, developing our sales and retention strategies and leading our key customer-facing teams to achieve our growth aspirations. The ideal candidate is a natural leader and networker with a consultative and commercial mindset, who thrives in a fast-paced, diverse, and entrepreneurial environment.
This is a full-time position based in the United States. Unfortunately, we are unable to support visa sponsorship for this role.
What We Offer
- Ability to gain experience in a highly disruptive, fast growth MedTech scale-up
- Experience working on a range of high profile and highly critical strategic initiatives
- Loads of travel to exciting and unique destinations across Australia and the US.
- Opportunities to grow in the company and work with other like-minded people.
- Flexible working arrangements with options for remote work and collaboration across US-based teams
- Develop and lead strategy for the US: Shape and execute the vision for the US sales and customer success teams, creating scalable processes that ensure the successful acquisition, retention, and expansion of our customers. This will involve building and owning you function’s OKRs.
- Sales and Customer Success leadership: Manage and mentor a diverse team of inbound and outbound sales reps, as well as account managers, ensuring they hit targets and align with the company’s broader goals.
- Collaborate cross-functionally: Partner with teams in Marketing, Product, Tech, and Operations to tailor successful initiatives from Australia to the US market, ensuring smooth collaboration and alignment across functions.
- Drive Customer Success: Focus on reducing churn, increasing retention, and expanding existing customer accounts by delighting our customers, implementing effective customer success strategies and engaging with key customers at all stages of the journey.
- Implement Sales methodology: Refine and execute a consistent sales process to achieve revenue and growth objectives. Shape the company’s sales methodology and drive best practices in selling and forecasting, helping the team navigate complex sales cycles.
- Engage with key customers: Lead customer interactions across all levels, from executives and key decision-makers to individual nurses, helping your teams navigate complex sales cycles and deliver solutions that meet client needs.
- A strategic thinker with proven experience building and leading sales and customer success teams in fast-growing environments, preferably in MedTech or related industries.
- A natural leader who can inspire, develop, and manage high-performing teams while fostering a culture of excellence, accountability, and collaboration.
- Comfortable navigating complex challenges in a dynamic, fast-paced environment with a proactive, solution-oriented approach.
- Skilled in building strong, long-term relationships with both internal teams and external clients, ensuring customer satisfaction and loyalty.
- Able to make data-driven decisions to optimize strategies, identify opportunities for growth, and drive performance across the sales and customer success teams.
- 8 years of experience leading sales and customer success teams in fast-growth B2B businesses.
- Proven track record in sales strategy development, account management, and customer success in a MedTech or related field.
- Strong leadership skills, with the ability to coach, mentor, and inspire diverse teams to meet and exceed their goals.
- Experience scaling operations and developing infrastructure to support growth in a high-growth, entrepreneurial environment.
- Expertise in CRM systems (HubSpot preferred) and proficiency with Google business tools.
- Excellent communication skills, including the ability to negotiate, present, and build rapport with stakeholders at all levels.
- Ability to travel as needed to meet customers and support the team.
- 100% covered medical, dental and vision benefits
- 401(k) retirement program
- Technology allowance to support remote work or equipment needs
- Annual off-sites and travel to unique destinations across Australia and the US for connection and collaboration
- Flexible PTO and working arrangements (remote, hybrid options)
- Quarterly wellness days
- Virtual and in-person social events
- Phone plan reimbursement
Fresh Clinics are an equal opportunity employer and encourage people from all walks of life to be part of our team.
