Customer Success Manager - Auto Sales SaaS

We are looking for a talented Customer Success Manager is responsible for driving customer adoption, retention, satisfaction, and growth through scalable programs and initiatives. This role requires a deep understanding of customer needs and a strategic approach to maximizing engagement and product utilization while minimizing churn. We are looking for a results-oriented professional who excels in building scalable customer success strategies while maintaining strong client relationships.

Job Duties:

• Develop and implement scalable programs for onboarding, adoption, renewal, and expansion.
• Gain a thorough understanding of the company’s product suite and use this knowledge to design engagement strategies.
• Become an expert on new products and enhancements to drive awareness and adoption.
• Conduct webinars tailored to customer segments to promote product utilization and value.
• Analyze customer data to identify trends and create targeted engagement campaigns.
• Proactively identify and mitigate risks to ensure customer success.
• Advocate for customer needs internally by collaborating with sales, product, and marketing teams.
• Build strategies to retain at-risk clients and enhance customer satisfaction.
• Monitor and foster activity on the company’s community platform.
• Document customer interactions and value-added engagements using CRM tools.

Ideal Background:

• 4 years of experience in client services, marketing, sales, or account management, preferably B2B.
• Experience in the retail automotive industry is strongly preferred.
• Knowledge of dealership operations, automotive workflows, and industry-specific software.
• Proficiency with CRM and customer success tools (e.g., Salesforce, Totango).
• Strong communication, time management, and analytical skills.
• Ability to handle high-stress situations with empathy and professionalism
• High school diploma required; BA/BS degree preferred.