What are the responsibilities and job description for the Customer Care Representative position at Fresh Success Marketing Group, Inc.?
The primary objective of the Customer Care Representative is to assist customers with account sign-up, order processing, and providing accurate and timely responses to inquiries, questions, or complaints with superior professionalism, courtesy, and empathy.
Our Customer Care Representative is an on-site role available to start immediately.
Customer Care Representative Responsibilities:
Customer Care Representative Qualifications:
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Our Customer Care Representative is an on-site role available to start immediately.
Customer Care Representative Responsibilities:
- Provide superior customer support through one-on-one meetings and serve as the primary contact
- Work cross-functionally with the sales departments to effectively escalate product and account-related issues
- Initiate contact with a high level of potential customers daily and convert a targeted percentage to new sales accounts
- Troubleshoot customer problems, identify root causes, and use company tools and resources to determine a resolution
- Updates customer information and meticulously ensures accurate entry of confidential customer information
- The Customer Care Representative is an upstanding example of our core values and believes in our commitment to excellence carrying that throughout all customer interactions, client meetings, brainstorming sessions, sales targets, and projects
Customer Care Representative Qualifications:
- Previous experience in a customer service or sales setting
- Possess excellent communication, interpersonal, and active-listening skills
- Extremely punctual, dependable, and professional
- Have a positive mindset and thrive in team settings
- Competitive commission packages
- Career opportunities
- Close-knit, family-oriented team culture
- High-energy, entrepreneurial office environment
- Travel opportunities to places like Cabo, Las Vegas, and Cancun in the future
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