IT Support Technician

IT Support Technician

Salary: $65,000 - $85,000

Location: 5 Days in Office During Training Period (Hybrid Potential After)

Experience: Prior experience at an MSP preferred

Who We Are

At Freshtech IT, we believe technology should be an asset, not a burden. Too often, businesses feel trapped by IT challenges, seeing tech as an endless expense rather than a tool for growth. We're here to change that. Our mission is to help businesses simplify IT, secure their data, and scale through smart, proactive technology solutions.

We’re not just an MSP—we’re a team of problem solvers, innovators, and people who genuinely enjoy helping others. If you're looking for a place to grow your technical expertise, sharpen your customer service skills, and make a real impact, Freshtech IT is the place for you.

Who You Are

You're someone who:

• Loves solving problems and takes ownership of challenges.
• Thrives in the fast-paced, high-interaction environment of an MSP.
• Enjoys helping people and making complex technology simple.
• Has a strong technical foundation but also values exceptional customer service.
• Wants to be part of a growing company where your contributions truly matter.

What You'll Do

As an IT Support Engineer, you'll be the first line of defense for our clients, handling everything from basic troubleshooting to advanced technical support. You'll work with end users, business owners, and internal teams to deliver an exceptional IT support experience.

Core Responsibilities:

Client-Facing Support (Phone, Remote, On-Site, Email)

• Provide live technical support and troubleshooting to end users.
• Deliver a high-quality support experience, ensuring issues are resolved efficiently and effectively.
• Educate and train users on best practices for security, software, and new technology.

Technical Troubleshooting & Resolution

• Support Windows, macOS, iPhone, iPad, and business applications.
• Manage user accounts, permissions, and security settings.
• Assist with end-user onboarding and offboarding, including system setup and training.
• Perform basic networking tasks, including configuring workstations, printers, and VoIP systems.

Field Work & On-Site Support

• Install, configure, and troubleshoot IT hardware (desktops, laptops, servers, printers).
• Perform physical wiring, racking, and network equipment installations.
• Conduct on-site client visits to provide direct IT support and solutions.

Ticket Management & Documentation

• Manage and resolve support tickets quickly and efficiently.
• Escalate complex issues to senior engineers when necessary.
• Document resolutions, procedures, and best practices in our knowledge base.

What You Bring to the Table

• 1-3 years of IT support experience (MSP experience strongly preferred).
• Strong knowledge of Windows/macOS, Active Directory, M365, and basic networking.
• Ability to troubleshoot hardware, software, and networking issues.
• Excellent communication skills – you know how to explain technology in simple terms.
• Organized and detail-oriented – documentation is second nature to you.
• Passion for helping others and delivering outstanding customer experiences.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Certifications are not required, but a plus (CompTIA A , Network , Microsoft Certs, etc.).

Why Join Freshtech IT?

• Growth-Focused: We’re expanding, and we want team members who are excited to grow with us.
• Innovation-Driven: We stay ahead of the curve and embrace cutting-edge technology.
• Supportive Team Culture: We value our employees, invest in training, and encourage work-life balance.
• Real Impact: You’re not just a number here—your work makes a direct impact on our clients and our company.

If you’re ready to take your IT career to the next level, apply today and become part of a company that values technical skill, customer service, and personal growth.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• Retirement Plan Matching
• Dental insurance
• Health insurance
• Vision insurance
• PTO
• Quarterly Profit Sharing

Schedule: Monday to Friday

Experience: Desktop Support: 1 year (Preferred)

Ability to Commute: East Hartford, CT 06108 (Required)

Work Location: In person