What are the responsibilities and job description for the Customer Service Representative position at Freshway Foods?
Freshway Foods in Sidney, Ohio is a fresh-cut processor and trusted supply chain partner for customers east of the Mississippi. We are currently seeking a Customer Service Representative.
Overview
In this role, you will be the first point of contact for our customers, providing exceptional service and support. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information to customers.
- Assist customers orders
- Resolve issues effectively while maintaining a positive attitude.
- Maintain detailed records in our computer database
- Collaborate with team members to improve processes and enhance customer satisfaction.
Skills
- Previous experience customers service environment preferred
- Excellent phone etiquette and communication skills.
- Proficiency in data entry, computer skills, with attention to detail.
- Ability to work effectively in an office setting while managing multiple tasks.
- A positive attitude and willingness to learn new skills as needed.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Sidney, OH 45365 (Preferred)
Ability to Relocate:
- Sidney, OH 45365: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19 - $21