Analyst, Demand Generation Performance

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking a highly skilled and analytical Analyst, Demand Generation Performance to join our Demand Generation Marketing team. This role will work closely with the Marketing Operations and Analytics team and Demand Generation team to analyze data, extract actionable insights, and support strategic decision-making. The ideal candidate will have a strong ability to interpret data, create predictive models, and identify trends that drive marketing success.

Key Responsibilities:

Data Analysis & Insights:

• Collaborate with the Marketing Analytics team to analyze demand generation performance data, providing actionable insights and recommendations.
• Build and run correlation models, propensity-to-buy models, and ROI models to assess program effectiveness.
• Identify high-performing programs and surface trends to inform strategy.

Storytelling with Data:

• Interpret complex datasets to weave a clear, compelling narrative that highlights key findings and supports strategic decision-making.

Dashboard Development & Reporting:

• Partner with Marketing Operations to develop and maintain relevant dashboards for demand generation performance tracking.
• Support weekly, monthly, and quarterly performance reviews with detailed data insights and reporting.

Cross-functional Collaboration:

•  Work closely with Demand Generation leadership and functional teams to understand data requirements and ensure alignment with business objectives.
• Analyze and identify linkages and interactions between component parts of the overall demand generation system.
   

Project Management:

• Take ownership of data-driven projects, ensuring successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective accountability for quality, timelines, and deliverables.

Qualifications

Please note this is a hybrid role that requires an in-office presence 3 days/week (Tuesday-Thursday).

• Bachelor’s degree in Marketing, Business, Data Analytics, Statistics, or a related field; advanced degree preferred.
• 7-10 years of experience in marketing analytics, demand generation, or a related role.
• Strong proficiency in data analysis tools (e.g., SQL, Excel, Tableau, Power BI) and statistical modeling.
• Experience building and running predictive models (e.g., correlation models, propensity-to-buy models).
• Proven ability to synthesize complex datasets into clear insights and narratives.
• Exceptional communication and storytelling skills, with the ability to present to both technical and non-technical audiences.
• Strong project management skills, with a track record of delivering high-impact initiatives on time and within budget.
• Collaborative mindset with experience working across cross-functional teams.
• Experience in B2B SaaS or technology industry is a plus.

Additional Information

Please note this is a hybrid role that requires an in-office presence 3 days/week (Tuesday-Thursday).

This role is based in the Seattle Metro Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package

$149,600-$215,050 USD Base Salary Variable Compensation (where applicable)

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.