Production IT Support Specialist (MES Implementation Specialist)

The MES Implementation Specialist specializes in launching/implementing new software on the shop floor. Software implementations include MES (Manufacturing Execution Software), CMMS (Computerized Maintenance Management System), etc. This role directly reports to the Production Manager with dotted line to CPIM Production team.

Responsibilities:

• Support the implementation and improvement of production IT Software in congruence with the designed processes and targets, acting as a liaison between Production and the local IT team / CPIM Production team.
• Develop operating procedures, train supervisors, and support ongoing operator training.
• Collect specifications related to the QA checks and create required master data. Collect specifications related to the SOP, COS, COE; check and fix existing documents, upload and link them to MES database.
• Monitor daily activities, detect errors, and propose solutions to avoid further recurrences of the problems via training, process improvement, and/or dashboard fixes.
• Check Efficiency reports (OEE), validate MES calculations, and propose solutions in case of deviations from FHCS standards.
• Create master data, documentation and training sessions, validating OEE calculations, detecting problems, and proposing solutions.
• Ensure electronic display data is accurate (TV Monitors, Charts, etc.).
• Gradual replacement of paper documents in production with digital records in MES.

Qualifications:

• This role will work a typical 7 am - 4 pm shift, but must be available off-shift for conducting trainings and/or answering questions as needed (~15-20% of the time). Potential minimal global travel.
• Fluent English required; Spanish would be a bonus.
• Bachelor's Degree in IT or related field preferred, with 3 years of related experience in a production environment.
• Experienced in the implementation of new industrial manufacturing software (MES - manufacturing execution system; CMMS - computerized maintenance management system; SCADA - supervisory control and data acquisition). Knowledge of SAP (production confirmation, label printing, stock movements, etc.). Very good knowledge of MS Office (Intermediate to Advanced Excel).
• Experience with Production Data Analysis and KPIs / formulating metrics.
• Interact/work well with all level of employees in various departments (Production, IT, etc.) - ability to use this to successfully train others.
• Understanding of manufacturing process flow with process analysis/modeling ability an advantage. Basic LEAN tools knowledge. Excellent safety behavior,
• Strong analytical and problem-solving skills with the ability to diagnose and troubleshoot technical issue. Ability to prioritize multiple tasks
• Ability to create/modify SOPs / structured work procedures.

Company Introduction

Freudenberg Household Products (FHP) is the consumer products and professional cleaning product division of the Freudenberg Group – a multi-billion dollar, multi-national, privately held organization headquartered in Germany. The Freudenberg Group employs some 50,000 people in 60 countries worldwide and generates sales of over 10 billion euros. Freudenberg has businesses in the automotive, medical device, battery and fuel cell division and focuses on continuously developing new technology in every sector.

In some parts of the world, our division is known as Freudenberg Home and Cleaning Solutions (FHCS) and has individual operating companies in many countries, employing more than 3,200 people and hosting a distribution network in 35 countries. Our vision, making our world cleaner, includes a mission of providing superior home and cleaning products that are built to last for consumer households and professional cleaners.

O-Cedar is the well-established brand of FHCS in the United States. The products have more than 115 years of history in the US market and O-Cedar is the number one brand in the durable floor cleaning category in the US. O-Cedar products can be found in many retailers such as Walmart, Target, Home Depot, Costco and Amazon. In Canada, the brand is known as Vileda. It is the strength of our leading brands such as Vileda and O-Cedar that we continuously reinvent our solutions to make the consumers’ lives easier.

Our Vileda Professional team develops and manufactures leading edge cleaning solutions for professional users in various application areas, such as Healthcare, Controlled Environment, and General Building Cleaning. With over 50 years in the business, we know what needs professional users in different environments have. We offer solutions that help them to clean faster, more effectively, and at lower total costs. Based on sustainability principles, innovation in cleaning has always been a main focus in the daily work of Vileda Professional.

2025 Benefit Summary for US Office/Remote/Production Salaried Employees

At Freudenberg, we believe that our employees are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your health, well-being, and professional growth. From competitive salaries and health insurance to professional development opportunities and work-life balance initiatives, we are committed to providing a rewarding and supportive work environment. Join us and be part of a team that values your contributions and invests in your future.

• Health and Wellness:
• Comprehensive medical, dental, and vision insurance for FTE (30 hours/week) through Blue Cross Blue Shield (BCBS), offering multiple plan options to fit your needs.
• Flexible Spending Accounts (FSA) for health and dependent care, and Health Savings Accounts (HSA) for high deductible plan.
• Short & long-term disability; basic life & AD&D.
• MDLIVE: 24/7, on-demand, virtual visits with a board-certified doctor or nurse practitioner for minor illnesses, as well as board-certified psychiatrists, psychologists, and other licensed clinicians.
• Health Advocate: assistance with enrollment questions, complex conditions, find specialists, address eldercare issues, clarify insurance coverage, work on claim denials, and help negotiate fees for non-covered services.
• Financial Benefits:
• Competitive salary and annual variable bonuses.
• 401(k) retirement plan with company match at 100% of the first 3% you contribute, and 50% of the next 2%. You are always 100% vested in all contributions to the plan!
• Referral Bonus of $2,500 for Salaried/Office positions & $750 for Hourly positions.
• Work-Life Balance:
• For applicable non-production positions, we offer hybrid work (2 days/week remote) & provide a one-time $300 stipend to enhance your remote work capabilities. While in the office, the dress code is business casual.
• Annual paid time off includes 17 days PTO 3 sick/personal days 12 holidays.
• 8 hours VTO (Volunteer Time Off), in addition to company sponsored volunteer opportunities.
• 2 weeks parental leave (new parents within 6 months of the birth or adoption of a child, after 2 months of employment).
• Finished your 40 hours? At 2:00 on Friday, leave for the weekend!
• Professional Development:
• Tuition reimbursement (up to $5,250/annual) and continuing education opportunities.
• Access to LMS (Learning Management System) that includes LinkedIn Learning.
• Additional Perks:
• Employee Assistance Programs (EAP): call 24/7 for confidential assistance with nearly any personal matter you may be experiencing (examples include money, legal services, identity theft recovery, health, family, and work). You and your family have access to six free consultations with a licensed clinician per issue per calendar year.
• BenefitHub: save on thousands of items through an easy-to-use, exclusive discount marketplace that includes discounts on travel, hotels, restaurants, car rentals, your favorite local establishments and much more!
• Company-sponsored social events.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

We respectfully request that recruitment agencies and third-party recruiters refrain from contacting us regarding this position.