IT Assistant

IT Assistant

Position Overview:
We are looking for a proactive and detail-oriented IT Assistant to provide hands-on technical support across the organization. This role is ideal for someone early in their IT career who wants to learn and grow in a dynamic environment.

Key Responsibilities:

• Respond to IT support tickets and troubleshoot user issues.
• Set up and maintain computer hardware, software, and peripheral devices.
• Assist with maintaining networks and server infrastructure.
• Support cybersecurity practices and monitor system activity.
• Document IT procedures, equipment inventory, and user access.
• Perform software updates, backups, and routine system checks.
• Assist with onboarding new employees with appropriate IT access.

Qualifications:

• Associate's degree or equivalent experience in Information Technology.
• Basic understanding of hardware, operating systems, and networking.
• Strong analytical and problem-solving abilities.
• Good communication skills and the ability to work well with end-users.
• Experience with Microsoft Windows, Office 365, and SQL is a plus.
• Willingness to learn and grow with the IT team.

At FriendsOffice, we value diversity and are an equal opportunity employer. We welcome applicants from all backgrounds and experiences. Join us on our mission to transform workplaces and provide exceptional service to our valued customers.