IT Assistant

SUMMARY

Responsible for providing technical support and assistance by interacting with employees by phone, video conferencing, in writing, or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.

LAWS OF THE LAND

CORE VALUES

Solutions Based, Integrity, Confidence, and Supportive. The individual in this position must possess these values and be willing and able to coach these values.

MISSION

This position must know and understand the mission statement of our organization and be committed to advancing the mission.

VISION

This position must support and participate in achieving the vision of our organization.

EMOTIONAL INTELLEGENCE

Must be skilled in relationships in order to coach varying personalities to obtain maximum performance, and develop current and future leadership.

Must be self-motivated and action-oriented. This person must develop and pursue creative, innovative solutions. Acts without prompting. An eager self-starter.

This individual must demonstrate mental agility to effectively prioritize, and solve, multiple problems. Must be willing to make difficult decisions. Must have situational awareness (sense of urgency). Provide support, practice empathy, and ask for support when necessary.

This individual must have a keen attention to detail and be willing to express the importance of quality workmanship.

This individual’s conduct and behavior must set the tone, reflecting the Core Values, Mission and Vision of this organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Manage Help Desk calls and email in a timely manner

Respond to staff IT issues via phone, email or in-person

Provide staff technical assistance

Document staff technical interactions

Run diagnostics to resolve end user reported issues

Escalate issues to the next Tier next level of difficulty

Install, make changes and repair computer hardware and software

Follow-up with staff to ensure issues are resolved

QUALIFICATIONS

2 years of experience working in a help desk environment

Basic Network and Active Directory experience

Available to work regular overtime

Proficiency in Windows 10, Windows 11, Windows Server, Apple iOS and Android mobile devices

Excellent oral communication skills

Detail oriented in order to keep detailed notes

Excellent time management skills

Ability to diagnose and resolve basic computer and network technical issues

Familiarity with MDM platforms

EDUCATION and/or EXPERIENCE

Associate's degree or equivalent from two-year college or technical school and two years of related experience; or five years related experience and/or training; or equivalent combination of education and experience.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

LANGUAGE SKILLS

Ability to interact professionally and friendly, both verbally and in writing, as well as understand and explain sometimes complicated concepts and procedures to solve problems efficiently. Ability to read, analyze, and interpret technical procedures and/or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, or the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of variables in situations where only limited information exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

CompTIA A (flexible)

Valid driver's license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $26.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $26 - $32