IT Assistant

SUMMARY

Responsible for providing technical support and assistance by interacting with employees by phone, video conferencing, in writing, or in-person to resolve their computer problems related to software and hardware issues. Provides troubleshooting and user support while maintaining incident management tracking as well as promoting security best practices. This position will be supporting Tuttle Construction, Touchstone CPM and Tuttle Services.

LAWS OF THE LAND

CORE VALUES

Solutions Based, Integrity, Confidence, and Supportive. The individual in this position must possess these values and be willing and able to coach these values.

MISSION

This position must know and understand the mission statement of our organization and be committed to advancing the mission.

VISION

This position must support and participate in achieving the vision of our organization.

EMOTIONAL INTELLEGENCE

• Must be skilled in relationships in order to coach varying personalities to obtain maximum performance, and develop current and future leadership.
• Must be self-motivated and action-oriented. This person must develop and pursue creative, innovative solutions. Acts without prompting. An eager self-starter.
• This individual must demonstrate mental agility to effectively prioritize, and solve, multiple problems. Must be willing to make difficult decisions. Must have situational awareness (sense of urgency). Provide support, practice empathy, and ask for support when necessary.
• This individual must have a keen attention to detail and be willing to express the importance of quality workmanship.
• This individual’s conduct and behavior must set the tone, reflecting the Core Values, Mission and Vision of this organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage Help Desk calls and email in a timely manner
• Respond to staff IT issues via phone, email or in-person
• Provide staff technical assistance
• Document staff technical interactions
• Run diagnostics to resolve end-user reported issues
• Escalate issues to the next Tier level of difficulty
• Install, make changes, and repair computer hardware and software
• Follow-up with staff to ensure issues are resolved
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• 2 years of experience working in a help desk environment
• Basic Network and Active Directory experience
• Proficiency in Windows 10, Windows 11, Windows Server, Apple iOS and Android mobile devices
• Ability to interact professionally and friendly, both verbally and in writing, as well as understand and explain sometimes complicated concepts and procedures to solve problems efficiently.
• Attention to detail.
• Ability to read, analyze, and interpret technical procedures and/or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, or the public.
• Excellent time management skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume and basic algebra.
• Ability to diagnose and resolve basic computer and network technical issues.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited information exists.
• Familiarity with MDM platforms

EDUCATION and/or EXPERIENCE

Associate's degree or equivalent from two-year college or technical school and two years of related experience; or five years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

CompTIA A (flexible), Valid driver's license.

WORK ENVIRONMENT and PHYSICAL DEMANDS

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to stand for long periods of time. The employee is occasionally required to bend, move, lift and carry materials of up to 50 pounds. This position requires looking at a computer monitor for long periods of time. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. This position may require occasional overtime.

Tuttle Construction is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, or any other characteristic protected by applicable law. We are committed to creating a workplace that is free from discrimination and harassment. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to enable them to perform the essential functions of the job.

To Apply: Submit Resume to Trent.Wise@jfs.ohio.gov

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: In person