What are the responsibilities and job description for the Front Desk Clerk position at From the Heart Floral and Gift?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience and managing front desk operations efficiently.
Responsibilities
- Welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain effective communication with other departments to ensure seamless guest experiences.
- Process reservations and cancellations using hotel management software.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Assist with billing inquiries and payment processing.
- Maintain the cleanliness and organization of the front desk area.
- Collaborate with team members to enhance overall guest relations.
Experience
- Previous experience in hospitality or hotel front desk operations is preferred.
- Strong phone etiquette and proficiency in using phone systems.
- Familiarity with hospitality management software is an advantage.
- Excellent guest service skills with the ability to handle diverse customer needs.
- Multilingual abilities are a plus, enhancing communication with international guests.
- A background in resort or hotel environments is beneficial but not mandatory.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $11.00 - $11.50 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
Schedule:
- Day shift
Ability to Commute:
- Canfield, OH 44406 (Required)
Ability to Relocate:
- Canfield, OH 44406: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12
