What are the responsibilities and job description for the Front Desk Clerk position at TownePlace Suites Marriott?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and efficient check-in and check-out processes. This role requires excellent communication skills, a strong understanding of hotel management practices, and the ability to handle various guest inquiries with professionalism.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in billing and reservations.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain an organized front desk area, including managing phone systems and reservation software.
- Perform night audit duties as required to ensure accurate financial reporting.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high level of hospitality.
Qualifications
- Previous experience in hotel management or front desk operations is preferred.
- Strong guest service skills with a focus on creating positive experiences for all guests.
- Bilingual or multilingual abilities are highly desirable to assist diverse clientele.
- Excellent phone etiquette and communication skills.
- Familiarity with hospitality software systems is a plus.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Ability to Commute:
- Mercer, PA 16137 (Required)
Ability to Relocate:
- Mercer, PA 16137: Relocate before starting work (Required)
Work Location: In person
Salary : $14
