Intermodal Trucking Dispatcher/Customer Service Representative

Job Description

Intermodal Trucking Dispatcher/Customer Service Representative Position Summary:

Frontier Logistics Limited is seeking an experienced and dynamic Intermodal Dispatcher/Customer Service Representative to support our year-round operations in Cincinnati, OH. The ideal candidate will have a strong background in transportation and operations management, exceptional communication skills, and the ability to thrive in a fast-paced environment. As the Intermodal Dispatcher/Customer Service Representative, you will be responsible for managing daily operations, overseeing drivers and company-owned trucks, and maintaining positive relationships with customers and vendors.

Responsibilities:

• Manage daily terminal operations, schedule driver routes, and ensure efficient use of resources.
• Collaborate with the Office Manager on driver qualification, hiring, and onboarding processes.
• Maintain compliance with DOT regulations and company guidelines, ensuring safe and efficient operations.
• Coordinate rates, pricing agreements, and service contracts with customers and vendors.
• Dispatch and schedule pick-ups and deliveries for steady routes, optimizing efficiency and customer satisfaction.
• Address customer inquiries and resolve issues in a timely and professional manner.
• Maintain accurate records, prepare reports, and manage documentation related to operations and customer service.
  
  

Qualifications & Requirements:

• Minimum of 3 years of experience in transportation and operations management within the trucking industry.
• Excellent written and verbal communication skills, able to build and maintain positive relationships with clients, vendors, and team members.
• Strong multitasking abilities, able to handle multiple priorities simultaneously.
• Positive attitude and a commitment to delivering exceptional customer service.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  
  

Benefits:

• Competitive pay, with a range of $19.00 - $21.00 per hour.
• Paid Time Off (PTO) for vacation.
• Weekends off and a flexible schedule, with daytime work hours from 8:00 AM to 5:00 PM.
• Bonuses based on performance and company success.
• Bi-weekly or twice monthly pay structure.
  
  

How to Apply:

If you are an experienced Intermodal Dispatcher/Customer Service Representative with a passion for delivering exceptional service and maintaining efficient operations in the trucking industry, we want to hear from you! To apply for the Intermodal Dispatcher/Customer Service Representative position at Frontier Logistics Limited We look forward to reviewing your application and discussing the opportunity to become a part of our dedicated team.

Frontier Logistics Limited is an Equal Opportunity/Drug Free Employer.

Company Description

We are an intermodal trucking company based out of Cincinnati, Ohio providing intermodal drayage (containers out of the rails) services to the tri-state area of Ohio, Indiana and Kentucky.

We are an intermodal trucking company based out of Cincinnati, Ohio providing intermodal drayage (containers out of the rails) services to the tri-state area of Ohio, Indiana and Kentucky.