What are the responsibilities and job description for the Warranty Administration position at Frymaster?
We are Frymaster! We design, manufacture, and supply best-in-class commercial fryer equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.
As Warranty Administration, you will be responsible for all data entry, accurate analysis, and communication of warranty claims information, providing superior customer service to all customers, as defined by the site Warranty Manager, and providing knowledgeable support for warranty on our equipment.
Reporting directly to the Warranty Processing Manager, this position is based in Shreveport, LA.
Major Accountability:
- Accurately and efficiently inputting data while maintaining attention to detail and ensuring data integrity.
- Strong communication skills
Key Tasks & Responsibilities:
- Always maintaining a positive and professional attitude toward customers
- Responding promptly to customer inquiries
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Developing a strong understanding of our products to effectively respond to inquiries.
- Communicating and coordinating with colleagues as necessary.
- Ability to cross-train in different areas.
- Accurately and efficiently inputting data while maintaining attention to detail and ensuring data integrity.
Education & Experience:
- High School diploma or equivalent
Skills & Abilities:
- Excellent verbal and written communication skills.
- Accurate and detail oriented.
- Manufacturing background preferred.
- Must be able to work with multiple departments including Operations, Service, Sales, Purchasing, Engineering, and Materials.
Working Conditions:
- Office environment. Must be able to sit for long periods of time.
- Ability use multi-line telephone system, computer, printer, and other office equipment.
- Must be willing and able to work overtime as necessary.
- Ability to wear required PPE.
Our Benefits:
We believe that our people our one of our most valuable assets. Thats why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:
- Competitive wage
- Healthcare (medical, dental, vision)
- 401(k) savings plan
- Wellness Program
- Supplemental Health Plans
- Employee Assistance Program
- Training and Development
- Tuition Assistance
- Holiday Pay opportunities
- Employee discounts
- Paid Time Off (PTO)
- On-the-job training and skills development
- Basic Life Insurance
- Leave Program
- Employee Events and more
- Frymaster, a Welbilt brand, creates award-winning, innovative, commercial fryers that are taking frying technology to a new level. Weve taken the guesswork out of oil management for crews and operators. Our fryers walk crews through step-by-step processes to filter the oil simply and safely to extend oil life and increase profitability. Everybody wins with Frymaster fryers. The Frymaster facility in Shreveport, LA is a division of Ali Group.
For more information about Frymaster, visit www.frymaster.com
To explore more Career opportunities at Welbilt, visit www.welbilt.us/Careers.com
Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.
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